Director, Catalog Operations

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview We are hiring a Director to lead catalog quality and audit operations across a scraper-populated catalog spanning a large brand portfolio. This leader will own a team of over 400 people. Organization – multiple layers of management – and will be accountable for the operational rigor, and ground-truth measurement systems that govern catalog. Correctness at scale. They will partner closely with multiple internal stakeholders including Operations, Product, Engineering, and senior leadership to convert data – quality signals into structural improvement upstream and will be a peer – level voice in shaping the broader catalog organization’s roadmap. This role is for leader who thinks like a statistician and operates like a CEO of their function: comfortable defending sampling design and precision/recall trade-offs to senior leadership, building managers of managers, and writing tenets that hold across years rather than quarters. What You Will Do Catalog Quality & Audit Own end-to-end design and execution of catalog audit programs across MPN validation, duplicate detection, and attribute correctness. Define operational metrics (precision, recall, F1) and AQL thresholds; defend the choices to senior leadership. Lead brand-stratified sampling design with appropriate finite population correction. Resist false confidence from early correct results. Drive ground-truth resolution before launch: unit of identity, MPN vs. barcode, whether harm is measurable. Operations & People Leadership Lead a 400+ person organization through 4–7 Senior Manager direct reports, each owning a sub-function (audit, validation, remediation, vendor ops, program management). Build the management bench. Hire, develop, and calibrate managers of managers. Own succession planning two layers down. Build AHT and capacity-planning models that tie headcount to defect throughput and program SLAs across geographies and vendor partners. Coach senior managers on span-of-control discipline, structured documentation, and decision-ready writing. Run a review cadence that surfaces defect taxonomies and routes them into Engineering and PM roadmaps. Codify operational principles as tenets — durable artifacts senior leadership can rely on. Cross-Functional Partnership Represent Catalog Ops in senior leadership reviews. Produce decision-ready memos and rationale documents. Translate operational signals into engineering priorities (e.g., brand-correlated defect spikes traced to shared scraper logic). Contribute to org design, escalation paths, and accountability structures across the broader catalog organization. Basic Qualifications 15+ years of operations experience, with 7+ years managing managers and at least 3 years leading organizations of 200+. Demonstrated ownership of large