Director, Program Management [Retail COE Selection]

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world Role Overview As Retail COE Business leader, you will play a pivotal role in Coupang’s Retail (Rocket delivery) business. Objectives of this role is to 1. drive a customer-led Retail E2E Selection strategy (based on market indicators), 2. Deploy and execute the selection strategy in category, and 3. Build a sustainable Selection process / system capability to scale up across all categories. In the key areas of this role, you will 1. Provide sophisticated customer insights (connecting to product segment as well as sourcing/Supplier) in a scalable way, 2. Turn actionable insights into specific execution plans through cross functional business partners (communication is key), 3. Lastly, not least, build a strong foundation of world-class E2E business intelligence tools and system solution. To make this role succeed, key competencies is 1. Live with Customer (Wow the customer), 2. Problem-solver (Aim high and find a way), 3. Dive deep (solving one/a few cases, then scale up), 4. Move with urgency and 5. Ruthless prioritization. Our mission is to create a world where people ask, “how did we ever live without Coupang?”. What you will do Design the customer-led Selection strategy, starting with customer insights, connecting to Product segments, then to sourcing strategy (incl. Online/Offline, supplier type, domestic/oversea, etc) Deploy the selection strategy to Retail category business teams with specific input metric goals and execute it with performance tracking, feedback loop to reinvent our frontline strategy. As a Pilot, beauty (Cosmetic) category would be a key focusing business, primarily focusing on Beauty Luxury Selection strategy. Build a sustainable and scalable solution to make E2E selection strategy executed in Coupang Retail. It includes CRM, Selection intelligence, E2E Selection quality evaluation framework incl. both operational (process-driven) and customer-led metrics (e.g. Traffic, Conversion funnel, etc) With leadership rooted in strong communication skills and outstanding judgement, break down complex problems into simpler components and analyze them to conduct seamless and successful cooperation and negotiations with executives and high-level stakeholders. Hire the best talents and nurture them into future leaders who can develop, launch, and run new business. Basic Qualifications Bachelor’s degree or higher and at least 15 years of experience in the field of business / Customer insights Ability to provide “hands-on” leadership to solve problems based on experiences with playing a managerial role and successfully handling end-to-end aspects of a business, including P&L Experience in establishing long-lasting relationships with top-notch global/local brands in the retail and eCommerce market and leading successful negotiation