Principal, Global Communication

About Coupang We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception . We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. About the Team: Coupang’s Global Communications team serves as the voice of the company informing the public about our latest innovations, services, and efforts to wow the customer. We are looking for creative, passionate communicators who can think from a company-wide perspective, helping us share Coupang’s story with the world. About the Role: In this role, you will operate and manage the company’s external communications process. You will have the opportunity to shape communications policies and engage with a wide variety of teams across Coupang as the point person for the entire process. This will include reviewing external facing activities to ensure consistency with our corporate message and reduce any potential communication risks. You will also engage in various PR tasks as a member of the Global Communications team. Role Overview: Responsibilities will include, but not be limited to, the following: Define and manage the corporate review and approval framework for all externally facing activities, including identifying required stakeholders and ensuring alignment with company messaging and risk standards. Develop, implement, and continuously improve external communications policies that reflect the company’s voice, values, and strategic priorities. Partner with internal stakeholders across teams to manage a centralized gateway for external communications, including press releases, blog posts, social media, and other public-facing materials. Collaborate with Finance , Operations , and business teams to source , validate , and approve data used in external materials . Maintain standardized metrics and ensure consistency across communications . Proactively identify discrepancies or potential communication risks, drive alignment with stakeholders, and support communications during crises or sensitive situations. Own and improve end-to-end communications workflows, including data requests, approvals, verification, and version control, by building simple and scalable processes. Establish and manage policies related to external parties ’ interactions with Coupang , including facility visits and other engagements . Update and refine the company overview and key business pitch decks, and support the development of high-impact materials aligned with strategic messaging. Basic Qualification 10+ years of experience in Public Relations Experience in a publicly-listed global company (preferably a US-listed company) Demonstrated experience in planning and executing various tasks with internal and external stakeholders . Experience in creating and maintaining internal Communications policies that impact all employees. Ability to collaborate with various teams across the company Ability to work in a