Senior Staff, Product Design (Core UX)

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview As a Senior Staff of Product Design, you will be responsible for building and delivering a best-in-class customer experience for Coupang’s core e-commerce offerings as we continue to rapidly scale our platforms. You will drive & execute key strategical company wide projects including building vertical shopping experiences such as Consumer Electronics, Fashion, Health, Beauty, Sports and E- commerce platform work. Key Responsibilities As part of the growing team, you will step up to drive company wide priority projects and contribute to product design maturity and business growth to transition our Core consumers app to a world-class global app. Drive & lead key strategic business initiatives to optimize new and existing features across numerous product categories, overseeing all aspects of the design lifecycle. Collaborate with senior stakeholders across the organization (UX, Product, Engineering, Marketing, Operations, Fulfillments) to define the strategy for the release of new product categories. Ensure that the latest innovations in the field of behavioral science & data driven decisions are incorporated into all aspects of the design process. Act as an advocate for the Customer at every opportunity, relentlessly refining the customer journey through the application of data-driven insights. Identify design problems/inefficiencies and devise scalable solutions; Contribute building capability within the wider team, raising standards and act as a leadership role model. Key Experience Track record leading & launching customer/ business impactful projects. 10+ years of experience in executing & delivering high quality designs. Has led design sprints, team brainstorming, ideation exercises and launching the feature. Closely partnered with Product Owners to develop strategy and rationale for large and complex features, projects, or programs. Collaborated with diverse teams in a dynamic, rapid growth environment, fast –paced environment. Track record of using data and quantitative research methodologies to inform decision making across the entire product design process/lifecycle. Domain knowledge and understanding of the complexities of a marketplace/consumer platform model. Traits and Competencies Able to operate autonomously to manage projects in a fast-paced environment and remain focused amidst frequently changing requirements. Able to pitch and hold in depth discussions with the C-level stakeholders. Skills and Qualifications Bachelor's degree in Graphic Design, Interaction Design, Industrial Design, HCI, Computer Science, Psychology, Ethnography or equivalent practical experience. Korean language proficiency (English is a plus) Recruitment Process Application Review - 1st Interview - 2nd Interview - Offer The exact nature of