Senior Manager I, FC Management

会社概要 Coupang Japan G.K. は、Coupang, Inc.（NYSE: CPNG）の完全子会社です。Coupang, Inc.はNYSE（ニューヨーク証券取引所）に上場しているFortune 132企業で、テクノロジー企業として知られています。 Role Overview As the Operational Manager for CGF, you will be the key leader responsible for the end-to-end fulfillment operations across all CGF warehouses. You will oversee all physical activities—from inbound receiving and inventory management to picking, packing, and outbound dispatch. Your mission is to ensure operational excellence, high-level efficiency, and strict adherence to SLAs, while scaling operations to handle peak season surges. Key Responsibilities 1. End-to-End Fulfillment Oversight Operational Execution: Lead the daily operations of all fulfillment centers, ensuring seamless execution of inbound (receiving/put-away), inventory control, and outbound (picking/packing/shipping) workflows. KPI Management: Own and drive key operational metrics, including Service Level Agreements (SLAs), Inventory Record Accuracy (IRA), order fulfillment rates, and on-time shipment performance. Resource Optimization: Strategically allocate manpower, equipment, and consumables based on volume forecasts to maximize productivity and cost-efficiency. 2. Quality, Compliance, and Safety SOP Development: Design, implement, and continuously refine Standard Operating Procedures (SOPs) to ensure consistent, high-quality operations across all global sites. Incident Management: Establish rapid-response mechanisms for operational exceptions (e.g., lost/damaged packages, mis-shipments) and drive Root Cause Analysis (RCA) to prevent recurrence. Safety & Standards: Ensure all warehouse facilities strictly adhere to 5S methodology and local workplace health and safety regulations. 3. Vendor & Stakeholder Management 3PL Performance: Conduct regular audits and performance reviews of third-party logistics (3PL) partners to ensure they meet the company’s stringent quality requirements. Cost Control: Monitor and optimize operational expenses, identifying opportunities to reduce Cost Per Unit (CPU) through process improvements and lean management. 4. Digital Transformation & Innovation System Proficiency: Leverage WMS (Warehouse Management System) and data dashboards to perform real-time monitoring and predictive analysis. Basic Qualifications Experience: 5+ years of experience in warehouse management, with at least 3 years in a leadership role within large-scale e-commerce fulfillment (e.g., Amazon FBA, JD Logistics, or equivalent). Proven Track Record: Experience managing peak season operations (e.g., 11.11, Black Friday) with high-pressure, high-volume requirements. Technical Expertise: Strong proficiency in WMS/TMS logic, lean manufacturing principles, and Six Sigma methodology. Data-Driven: Ability to translate complex data into actionable operational insights. Soft Skills: Exceptional leadership and cross-functional communication skills; ability to influence stakeholders and manage remote teams. Language: Japanese. Fluency in both Japanese and English, or Korean/Chinses is better for global collaboration. Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Working Conditions Employment Type: Permanent Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Job titles and re