People Operations Specialist - Mexico City (On-site)

Ready to accelerate your career? Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale. Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices. We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas. What you'll do We're looking for a People Operations Lead to own and design the end-to-end People Operations strategy across Mexico, Colombia, and Brazil. You will be instrumental in setting the operational standard for all three markets, ensuring onboarding, offboarding, payroll coordination, compliance, and employment documentation are consistent, scalable, and locally compliant. Your primary responsibilities include: Defining Global Operations: Serve as the internal expert on labor law and HR compliance across LATAM. You will have deep knowledge of at least one market and solid working knowledge of the others. Driving AI-Native Efficiency: Architect automated workflows using tools like N8N , Claude, Gemini, Replit, and Slack to eliminate manual tasks across the employee lifecycle. Your goal is to make People Operations frictionless for employees and fully auditable for the business, continuously reducing operational overhead as Clara scales. Managing Data as a Product: Own the integrity of global People data, including headcount, turnover, tenure, and compliance status. You will build and maintain dashboards in Metabase that give leadership real-time visibility, enabling data-driven decision-making at every level. Leading & Scaling the Team: Manage and mentor a regional team of People Ops professionals. You will foster a culture of high ownership, set clear priorities, build team capacity, and ensure consistent execution quality across all markets. Cross-Functional Collaboration: Partner closely with Finance, Legal, and country leadership to align People processes with business operations and regulatory requirements. You will organize and maintain People documentation and workflows in Google Drive and collaborate with the broader People team to ensure seamless global integration. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement. Must haves Proven experience designing, scaling, and managing People Operations in high-growth tech environments across multiple LATAM jurisdictions. Strong working knowledge of labor law and HR compliance in at least two of Clara's three markets (Mexico, Colombia, Brazil). Experience or interest in AI tools to automate workflows, with a demonstrated ability to build those workflows to increase output, rather than just using them. Data fluency: comfortable navigating People data in Metabase or similar tools and turning it into actionable insights. Proven role-specific execution and an ownership mindset: you move seamlessly from overarching strategy to compliance detail without losing speed or quality. Excellent verbal and written communication skills to navigate complex stakeholder environments, manage up effectively, and respectfully push back to reach the best answer. Adaptability to fast-changing