Key Account Manager - Travel (Gerente de Contas Estratégicas - Travel) - São Paulo (Hybrid)

Ready to accelerate your career? Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale. Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices. We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas. What you'll do: We're looking for a Key Account Manager (Strategic CSM) to drive Clara’s growth within the Travel & Tourism industry —one of our most strategic verticals. You will be responsible for managing and expanding our relationship with high-value clients such as TMCs (Travel Management Companies), Tour Operators, and Agencies , positioning Clara as the backbone of their financial operations. In this role, you won't just manage a portfolio; you will act as a strategic partner, helping travel companies navigate complex payment flows, optimize liquidity, and automate the grueling process of travel expense reconciliation. You will: Strategic Portfolio Management: Act as the primary point of contact for large players in the Travel industry, ensuring Clara is deeply integrated into their daily financial and operational workflows. Expansion & Wallet Share: Identify opportunities to migrate travel-specific spend (GDS settlements, hotel guarantees, and supplier payments) to Clara’s ecosystem, driving revenue through upselling and cross-selling. Financial Workflow Optimization: Deep dive into clients' backoffice processes to solve "Travel-specific" pain points, such as VCN (Virtual Card Number) issuance for hotel bookings and real-time reconciliation of travel expenses. Relationship & C-Suite Engagement: Conduct regular strategic reviews with CFOs and Finance Directors of TMCs and Operators to demonstrate ROI, ensure high Net Revenue Retention (NRR) , and minimize churn. Cross-functional Collaboration: Partner with Product and Operations teams to build and refine features tailored for the travel sector (e.g., specific ERP integrations or reporting formats for travel agencies). Market Intelligence: Stay ahead of travel industry trends (IATA regulations, NDC, corporate travel recovery) to position Clara as a thought leader in the space. Who you are: We’re looking for someone who speaks the language of the Travel Industry and has the financial acumen to navigate complex corporate structures. Must haves: Industry Expertise: 5+ years of experience within the Travel/Tourism sector (working at or with TMCs, GDS providers, or Travel Tech companies) in roles such as Account Management, Sales, or Financial Operations. Financial Literacy: Solid understanding of travel financial cycles, including settlement processes, supplier payments, and corporate credit needs. Consultative Mindset: A proven track record of managing long-term corporate relationships and driving account expansion based on technical and operational value. Location: Availability to work in person at our office in Itaim Bibi (at least twice a week) and travel to visit key clients across Brazil. Communication: Ability to pitch complex financial solutions to C-suite executives, especially CFOs who are focused on cash flow and operational efficiency. Languages: Working proficiency in English