Solutions Architect

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. Algolia, the leader in providing industry grade search and discovery tools to drive richer, more powerful engagement and success capabilities, is seeking a Solutions Architect to accelerate technical success and product adoption. You'll collaborate closely with enterprise customers, owning Algolia solution patterns and offering trusted advice for successful implementation. Additionally, you'll influence the product roadmap and facilitate tailored solutions, both internally and externally, to enhance customer success. As a Solutions Architect, your role involves guiding customers in design, strategy, and best practices for Algolia product deployments. We're looking for candidates with a development and consulting background, technical expertise, and strong relationship skills to drive outstanding outcomes across business units and product teams. THE ROLE WILL CONSIST OF: Be a Trusted Advisor; engage with our customers’ technical architects and business stakeholders to provide high-quality technical solutions and product training to drive successful customer outcomes Link business processes with product technical solutions Execute delivery methodology to drive projects to completion on time and on budget Troubleshoot key customer implementation issues and demonstrate ability to drive successful resolution Prototype and catalog new solutions to fit business pain points Consult on architecture, indexing, searching, and UI best practices Expand relationship and product usage within the enterprise segment Engage in customer calls and on-site visits to help inform and align on product roadmaps for future partnership growth Aid in the development of detailed action plan, roadmap, prototype, final recommendation document, SM Action Plan and Retrospective Partner with Success Management and Engagement Manager and other internal roles to understand project goals and deliverables Create and increase reusability of solutions content (blog posts, workshop tutorials, etc), tooling, and internal projects Build out tooling and/or collateral to help scale customer engagement Inform and ultimately evolve product ecosystem by listening and advocating for customers technical needs Work with Engineering to track and resolve feature requests and bugs Meet with Product to stay informed on the latest changes to Algolia ecosystem and disseminate internally and to customers as appropriate REQUIRED SKILLS / EXPERIENCE: 5+ years experience in a customer-facing, deeply technical, and consultative role Experience working with ecommerce or search technologies Polished consulting skills Keen awareness of sensitive client topics Capability to tactfully navigate and effectively address client messaging and recommendations Architect-Level JavaScript/HTML/CSS Proficiency for the front-end Proficient in a backend framework (i.e. node, Rails, Django, etc.) Ability to establish credibility and rapport with Senior Executives and technical and non-technical team members Excellent analytical and problem solving skills with a history of hands-on project management of large and small initiatives Ability to prioritize tasks effectively with a high-level of attention to detail Ability to quickly define dependencies, issues, and outline mitigation plans against risks Ability to work under tight deadlines while being flexible and responding to changing business and technical conditions