Technical Account Manager

About Neural Concept Neural Concept is a rapidly growing company at the forefront of revolutionizing product design and simulation through advanced data science and machine learning. Specializing in optimizing engineering processes for industries such as automotive, aerospace, and energy, Neural Concept combines AI, machine learning, generative design, and engineering know-how to help world-class engineers develop products faster, more efficiently, and with improved performance. About the Role We’re looking for a professional who combines technical expertise with a talent for building customer relationships in a dynamic, commercial role. This position uniquely combines engineering expertise with business acumen in the exciting field of AI for Engineering. In addition to our Account Managers and Partners, who are responsible for bringing in new customers and projects, it will be your responsibility to handle a portfolio of existing customers as the main contact and help to grow their usage of Neural Concept. Join us in making a profound impact by guiding customers toward transformative business success, working with leading engineering companies in Europe. What you will do - Drive adoption and success: Create data-driven success plans, monitor usage and engagement metrics, and partner with Account Managers on expansion and renewal strategies for key accounts. - Enable expert users: Deliver tailored demos, structured onboarding, and workflow deep-dives for designers and simulation engineers, then reinforce learning through hands-on workshops and bootcamps. - Scope and run projects: Lead discovery, craft solution-oriented technical proposals, and own milestone tracking, status reporting, and risk management from kick-off to delivery. - Amplify the customer voice: Capture feature requests and usability feedback, maintain a tight feedback loop with Product and R&D, and advocate for enhancements that reflect industry trends. - Report impact: Track and share KPIs such as customer health scores, retention, and adoption milestones to ensure transparency and continuous improvement. - Cross-functional collaboration: Act as a trusted advisor who bridges Engineering, Sales, Marketing, and Product, aligning internal roadmaps with customer objectives and steering-committee priorities. Who you are - You have an Engineering degree and industry experience in a customer-facing facing role - You are experienced in Project and/or Account Management - You bring at least 6 years of proven experience in a technology-driven environment - You have business confidence, entrepreneurial spirit, and high energy - You are familiar with CAD/CAE software - You understand Machine Learning methods and are interested in AI's impact in Engineering - You are committed to a high level of professionalism and ethics - Fluent in English and French What You Get - Work with a world-class technology team – our engineers are top-notch, and we always aim for excellence. - Benefit from a competitive salary and rewarding opportunities as we continue to scale. - Thrive in a collaborative, multicultural environment where your work is visible and recognized. - Develop professionally alongside talented colleagues who share knowledge freely and support one another. - Make a global impact by helping customers shift to AI-assisted design, making innovation faster, smarter, and more sustainable. - Balance life and work with a hybrid model and flexible hours—we care about results, not rigid schedules. WE'RE PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER, AND WE'RE COMMITTED TO BUILDING A DIVERSE AND INCLUSIVE ENVIRONMENT WHERE YOU CAN THRIVE.