It Operations & Network Specialist

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ ⭐ Your Mission As part of the tech team, you will contribute to Qonto’s success by creating the best IT environment and experience for all (1800+) employees, with a strong focus on office network reliability for our new office. Reporting to Xavier, our Senior Lead IT, you will combine a hands-on support role (as the other IT Operations Specialists in the IT Team) with the ownership of the network management. You will be involved in the new office network deployment and setup and then be responsible for running it day to day. You will be accountable for the network’s well-being: availability, performance, and security. You will also support Qonto employees by solving support requests (authentication, access permissions, internal tools issues, etc.), managing user accounts and their lifecycle (onboarding, offboarding, external employees follow-up), diagnosing software and hardware issues on users’ devices, while maintaining a high level of security and confidentiality. 🤖 Agentic AI mindset: You are curious and comfortable experimenting with AI assistants and agentic workflows to automate repetitive work, improve standards, and reduce recurring incidents (with clear guardrails). 👩‍💻🧑‍💻 As an IT Operations & Network Specialist at Qonto, you will • Support and assist: You will be the first on-site contact in our main office (Paris) for network related issues and you will provide support and commit to continuous improvement. You will also be the point of contact and own relationships with our coworking providers across our international offices. • Deploy and own the main office network: You will drive the vendor for the network deployment and setup in the new Paris office (Wi‑Fi, certificate lifecycle, Radius, firewall management, routing, switching, ISP management, segmentation, …). You will be accountable for the operation and maintenance of the network, focusing on reliability, performance, and security. • Operate and improve: You will monitor, troubleshoot, and resolve network incidents, run root-cause analysis, and drive continuous improvements (documentation, standards, preventive maintenance, logging and monitoring, patch management, capacity planning, radio audit and optimization, vendors follow-up, …). • Coordinate: On network matters, you will coordinate the collaboration between the Workplace Team, the Security Team and the IT Team to help deliver an outstanding employee experience. • Administrate: You will assist in managing and automating the IT applications, accounts and access rights (One Login, Google Workspace, Slack, Notion, 1Password, etc.). 🤔 What you can expect • Join a team of more than 400 highly skilled engineers. • Contribute to creating a clockwork IT environment that will help the whole team de...