Events & Customer Loyalty Apprentice

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as an Events & Customer Loyalty Apprentice and help build Qonto’s French client loyalty programme from scratch. 🇫🇷 As an Events & Customer Loyalty Apprentice at Qonto, you will: Build and coordinate our French VIP ambassador programme (webinars, video testimonials, event co-hosting). Organise loyalty events and personalised client experiences for our French community (logistics, vendors, internal stakeholders). Segment and manage VIP clients by brand affinity using CRM & Google Sheets (and keep lists clean and actionable). Proactively reach out to clients and partners to drive participation, collect confirmations, and ensure a smooth end-to-end experience. Collect and synthesise qualitative feedback (from ambassadors, attendees, and internal teams) to sharpen our loyalty and engagement strategy. Contribute to our social media & content strategy to build customer loyalty: select entrepreneur/client profiles, help define content formats, choose between in-house vs external agency, organise filming days, and track production timelines & deliveries. What you can expect: Real ownership from day one: this programme doesn’t exist yet, you’ll help shape it! Direct exposure to French VIP clients across diverse business sectors. A hands-on apprenticeship blending community/relationship management, events, and content production. A fast-growing fintech environment, with cross-functional collaboration (Marketing, Sales, Product, local teams). A supportive culture focused on learning, autonomy, and impact. About your future manager: You will report directly to Elisabeth Chaniot de Fournoux, Customer Loyalty & Advocacy Manager (French market) at Qonto, with a background in B2B business development and strategic partnerships. Elisabeth is building the function, which means you’ll learn a lot, move fast, and get strong exposure to building a loyalty programme from scratch. About You: Pursuing or holding a third-year Bachelor’s or a Master’s degree. Native or bilingual French speaker (all client interactions are in French). You create initiatives, you don’t just execute tasks. Organised, proactive, and comfortable interacting with diverse client profiles. First experience in events, client relations, community management, or content production is a plus. 📍 Paris-based | 1-year apprenticeship | Start: September 2026