Strategic Operations Project Manager 🇫🇷

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ As our Strategic Operations Project Manager, you’ll drive Qonto’s most complex cross-functional initiatives — the ones that cut across operations teams and directly shape how we scale across four European markets. You’ll turn strategic, high-impact briefs into clear execution plans, own governance, milestones, and stakeholder alignment, and make sure every project lands cleanly into BAU with lasting operational impact. You'll report to Marie Piquemil, our Head of Operations Enablement. ➡️ What you'll do Lead cross-factory operations projects end-to-end: Own the full project lifecycle — governance setup, milestone tracking, cross-team coordination, and clean handover to BAU. Typical scope: initiatives impacting at least two ops factories, such as compliance framework rollouts, routing and escalation redesign, and governance harmonisation across Customer Care & Success, AML & Fraud, Banking Operations and KYBC factories. Turn strategic priorities into execution : Before execution starts, define the problem, provide insights, clarify scope, outcomes, success metrics, timelines, dependencies, challenge existing ways of working constructively and own the delivery — so every stakeholder aligns on “what good looks like” before work begins. Build and maintain senior stakeholder alignment: Manage dependencies, create clarity, and keep initiatives moving from decision to delivery — through influence and structured communication. Anticipate alignment risks early and escalate when needed. Track performance and measure impact: Define leading and lagging indicators per project, instrument tracking with BI and Operations Performance teams, surface risks early, and course-correct. ROI measurement post-implementation is part of the job. Contribute to strategic assessments: Size opportunities, structure business cases and scenarios, and support leadership decisions with clear recommendations and open questions. ➡️ What we're looking for End-to-end project leadership: You’ve run large, complex, multi-stakeholder initiatives from kickoff to delivery — not just coordinated them. You know how to design governance, build a RASCI, manage a decision log, and keep delivery on track in evolving environments. Structured thinking under complexity: You can run in-depth quantitative analyses, synthesise complex situations into clear problem statements, and navigate trade-offs with data — without becoming data-paralysed. You make complexity actionable. Senior stakeholder management: You’ve built alignment at VP and Director level through influence and trust. You know how to frame decisions, pre-empt pushback, and maintain momentum across departments with different priorities. AI fluency and modern tooling: You’re actively using AI tools to accelerate yo