Partner & GTM Enablement Program Manager

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. As the Partner & GTM Enablement Program Manager at PolyAI, you will own the enablement programs that keep our external partners and internal GTM teams equipped to sell effectively. This means building and scaling partner enablement across Channel, Alliances, and eventually GSI motions while also maintaining the foundational programs (onboarding, playbooks) that drive internal rep readiness across the organization. You'll operate at the intersection of partner-facing and internal enablement, leveraging the natural overlap between what partners need and what our own team needs to build scalable, repeatable programs. Key Responsibilities: Partner Enablement Strategy and Execution Own end-to-end enablement strategy and execution for Channel, Alliances, and GSI partners, including program design, stakeholder alignment, content development, and technical enablement coordination Navigate multiple partner program types with distinct enablement needs, tailoring approach by partner maturity, motion, and technical depth Wrangle cross-functional stakeholders (Channel team, Alliances, Solutions Consulting, Product) to extract the knowledge and inputs needed to build high-quality partner-ready materials Partner with the Channel & Alliances team to ensure enablement programs align with partner go-to-market strategies and joint selling motions Onboarding Program Management Own the ongoing health and evolution of the GTM new hire onboarding program, ensuring content stays current as the platform, processes, and positioning evolve Manage onboarding logistics end to end: learning path assignments, session scheduling, onboarding buddy coordination, session facilitation, and regular check-ins Track onboarding performance metrics to ensure knowledge is retaining and ramp targets are being met, not just that modules are being completed Sales Playbook Maintenance and Evolution Maintain sales playbooks as living documents on a regular update cadence, reflecting changes in process, org structure, product capabilities, and competitive positioning Ensure playbooks serve both new hires during onboarding and tenured GTM reps as a reliable source of truth Identify gaps in existing playbook coverage as new functions, segments, or responsibilities are added to the GTM org AI-Powered Enablement Delivery AI fluency is required. You already use AI productivity tools daily to draft, analyze, and accelerate your work. In this role, you will: Leverage AI tools daily to accelerate content creation, streamline program management, and multiply individual output Build lightweight automations, workflows, or internal tools using AI coding tools and our existing toolstack to solve for enablement needs and embed solutions Bring an AI-driven mindset to everything, constantly looking for ways to work smarter and scale faster We'd love it if you have: 5+ years of experience in revenue enablement and/or partner enablement, ideally in B2B SaaS or conversational AI / AI-native organizations Direct experience onboarding and enabling external channel and alliance partners, not just internal reps, with a clear understanding of how these three motions differ Strong program management skills with a track record of holding internal and external stakeholders accountable while keeping multiple workstreams on track independently Experience with LMS/enablement platforms (LetterAI, or similar) for building and managing internal learning, and PRMs for partner enablement program Familiarity with sales methodology enablement (specifically with