Senior IT Manager

About RentSpree Renting should be faster, fairer, and less stressful than it is. We're the infrastructure that makes that happen. Four million users. 300+ real estate company and MLS partnerships. Ten years of consistent growth. From applications and screening to payments and lease management, the full rental journey runs on RentSpree. Recognized by Forbes as a Best Startup Employer and by BuiltIn Seattle as a Best Place to Work. Senior IT Manager, Global Operations (US & TH), Based in Bangkok, Thailand RentSpree operates primarily from the US, with our Bangkok office supporting backend and operational functions. As we continue to grow, our IT function plays a critical role in enabling secure, reliable, and scalable technology services across both locations. In this role, you will own the foundation that keeps our business running, from endpoint management and automation to identity access governance and IT’s SOC 2 Type II compliance. You will help us answer key questions such as: How do we scale IT efficiently across time zones? How do we maintain strong compliance while enabling speed? How do we automate onboarding and SaaS governance without sacrificing security? And how do we build a global IT function that is resilient, scalable, and aligned with long-term company growth? This is a high-impact leadership role reporting to the Associate Director of Business Operations. You will lead a team of two IT specialists in Bangkok, collaborate closely with our US-based IT team, and partner with Engineering, People & Culture, and Finance as a trusted technology partner to business leaders. You'll thrive here if you are both strategic and hands-on. Someone who can define long-term, multi-year IT direction and organizational design while also improving ticket SLAs, refining automation workflows, or strengthening audit documentation. You will support a distributed remote and hybrid team across multiple time zones through our SpreeHours model (see below), and occasional off-hours support may be required for critical incidents or major rollouts. What You'll Do IT Operations & Support Own and scale global IT support for a remote and hybrid team across multiple time zones. Support and maintain macOS and Windows environments, with 95% macOS. Define, measure, and continuously improve IT support KPIs (SLA adherence, MTTR, CSAT, automation rate). Design and evolve a scalable global support model (tiering, escalation, regional coverage). Drive ticket reduction through automation, self-service, and knowledge management. Device Management Own global endpoint management strategy (Kandji or equivalent MDM). Implement zero-touch device enrollment , compliance policies, and automated configurations. Manage global IT inventory across US and Thailand . Standardize hardware and lifecycle policies to support scale and cost control. Oversee full asset lifecycle: procurement, assignment, replacement, and decommissioning. Identity & Access Management Own identity and access management strategy, with Google Workspace as primary IdP . Lead user lifecycle management and access control. Automate provisioning for onboarding and offboarding. Implement least-privilege access models and periodic access reviews. Automation & SaaS Administration Design and maintain IT automation workflows for accounts, devices, and applications. Centralize SaaS access management , approvals, and license governance. Rationalize and standardize enterprise tooling to reduce redundancy and improve security posture. Collaborate with Security & Compliance Own endpoint security, access security, and data protection. Lead IT compliance for SOC 2 Type II and internal IT audits. Maintain and enforce company-wide IT policies and standards . Partner with Engineering and Security on enterprise risk management. IT Leadership Build, develop, and scale a high-performing global IT organization in the US and Thailand. Ensure knowledge sharing and operational coverage for global support. Define and exe