Senior Research Partner (UK / CET)

ABOUT MAZE Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in. We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision. Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves. That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey https://www.uxtools.co/survey/user-research/user-testing-overview—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more. Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values https://maze.co/about-us/. Please note: this role is open exclusively to candidates based in the United Kingdom, Ireland, Spain, Portugal, or the Netherlands. Due to collaboration and operational requirements, applications from other locations will not be considered. ABOUT THE ROLE Maze is looking for a Research Partner to join our Go-to-Market team as a strategic advisor and research expert. In this highly collaborative role, you’ll partner closely with Account Executives, Account Managers, and Customer Success Managers to help prospects and customers unlock the full value of Maze and embed user research into their product development process. This is a unique opportunity for someone who deeply understands the craft of UX Research but also thrives in customer facing environments. You’re energized by helping others mature their research practices, influencing stakeholders, and translating research expertise into business impact. WHAT YOU’LL DO - Partner closely with Sales and Customer Success teams to support customer engagements throughout the lifecycle - Lead customer-facing conversations including discovery calls, workshops, enablement sessions, and executive presentations - Help prospects and customers establish scalable research workflows and integrate Maze into their product development and decision-making processes - Consult with customers on UX Research best practices, continuous discovery, democratized research, and research operations WHAT WE’RE LOOKING FOR - 5+ years of experience in UX Research, Research Operations, or a related field - Experience working directly with cross-functional product teams in fast-paced environments - Exceptional communication and storytelling skills, with the ability to engage and influence stakeholders at all levels, including executives - Highly collaborative and organized, with the ability to navigate ambiguity and drive initiatives forward - Comfortable balancing strategic conversations with hands-on execution - Willingness to travel for customer meetings, workshops, and company events NICE TO HAVE - Familiarity with UX Research, Design, and Product tools and ecosystems - Expertise in research operations or scaling research programs - Experience working at a SaaS or product-led technology company INCLUSIVITY AND PAY At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if y