Senior Revenue Operations Manager - US (EST/CST)

ABOUT MAZE Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in. We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision. Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves. That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey https://www.uxtools.co/survey/user-research/user-testing-overview—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more. Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values https://maze.co/about-us/. Please note that this role is open exclusively to candidates based in the United States or Canada in the Eastern or Central Timezones. Due to the nature of our work and collaboration requirements, applications from other locations will not be considered. We appreciate your understanding and interest! We’re looking for a Senior Revenue Operations Manager to be the operational backbone of our GTM organization. You’ll partner closely with leaders across Sales, Customer Success, and Marketing to help the business move faster and operate smarter by building scalable, AI-powered systems and workflows. This is a senior level individual contributor role with the opportunity to build and lead a team over time. WHAT YOU'LL DO - Diagnose funnel performance, identify bottlenecks, and recommend actions to improve velocity, conversion, and forecast predictability - Lead cross-functional initiatives that improve efficiency, scalability, and operational rigor across the revenue engine - Define and execute our AI transformation strategy across GTM, including smarter prospecting, automated insights, and Customer Success workflows - Own and evolve the GTM tech stack across marketing, sales, and post-sales functions, while building AI-first automations and workflows Current tools include Salesforce, HubSpot, Clay, Outreach, and Gong, though our stack will continue to evolve - Improve data quality and operational reliability through automated audits, enrichment workflows, and scalable data governance practices - Own and optimize our enrichment engine and core GTM data infrastructure - Support key operational processes including deal desk, onboarding, and day-to-day GTM execution WHAT WE ARE LOOKING FOR: - 5+ years of experience in Revenue Operations, Sales Operations, GTM Operations, or GTM Engineering - Proven track record managing and optimizing a modern GTM tech stack, including CRM, sequencing, enrichment, and analytics tools - Experience redesigning business processes and leading cross-functional operational transformation initiatives - Demonstrated success identifying, piloting, and scaling AI and automation use cases within business operations - Strong understanding of end-to-end GTM workflows across Sales, Customer Success, Partnerships, and Solutions Architecture - Ability to bring structure to ambiguity by building frameworks, roadmaps, and execution plans - Excellent stakeholder management and communication skills with the ability to build trust quickly across teams -