Lead Product Designer, AI & Agentic Workflows

ABOUT THE TEAM At Mural, we’re building a new layer of collaboration, one where people and intelligent systems work together in real time. The Design and Research team turns complexity into clarity, shaping how humans and AI co-create, collaborate, and reason inside a shared visual canvas. We work across product, engineering, and research to define how agentic systems show up in real workflows to enhance human collaboration and to make work better. YOUR MISSION You’ll define AI-native features and think at the platform level about how AI agents operate within Mural’s platform. You’ll design systems where users and agents collaborate on a data-connected, visual canvas, moving from ideas to structured outcomes with shared context. This is not about bolting on AI features. It’s about designing behaviors, orchestration, and interaction models for agents that think, act, and adapt to the needs of teams large and small. You’ll work across levels, from platform primitives to high-fidelity interactions, shaping how agents understand intent, access data, and participate in collaborative workflows. You’ll help define new interaction patterns where control, transparency, and autonomy stay in balance. You’ll succeed if you can turn ambiguous, emerging capabilities into clear, usable systems that feel natural inside a visual workspace. WHAT YOU'LL DO Player Responsibilities (Individual Contributor Work): - Use code as a primary design tool to explore ideas, interactions, and system behaviors, especially for agentic workflows - Rapidly prototype concepts using AI-native tools and “vibe coding” to simulate real interactions, not just visuals - Define how agents behave, communicate, and take action across different moments in a workflow, then express those behaviors through interactive prototypes - Partner closely with engineering to evolve prototypes into scalable implementations, without owning production code - Create interaction models for human and multi-agent collaboration, including orchestration, handoffs, and shared context. - Design platform-level components and primitives for AI. - Translate complex system behavior into clear, usable experiences, balancing visibility, control, and autonomy. - Use Figma and other tools to refine, document, and communicate, not as the starting point for design thinking - Contribute to a culture where design artifacts are living systems Coach Responsibilities (Practice Leadership): - Model design excellence for peers, mentoring others in visual craft, systems design, and conceptual development. - Contribute to our culture of learning and lead how the team thinks about AI, not as features, but as systems with behavior and responsibility. - Partner with design systems, research, and engineering teams to elevate quality and create unified experiences. - Influence product strategy through design-led exploration and storytelling that clarifies opportunity spaces. - Champion accessibility, internationalization, and emotional engagement as core aspects of product design. Hybrid Responsibilities (Both Player & Coach): - Reframe problems and connect dots across product areas, designing beyond feature asks to improve whole journeys. - Lead and facilitate workshops or design sprints to drive alignment and accelerate strategic decision-making. - Collaborate with product, research, and data partners to define success metrics and evaluate impact. - Advocate through example for design’s role in shaping product vision, not just execution. WHAT YOU'LL BRING - 10+ years of product design experience with a focus on complex, desktop consumer or enterprise applications. - Familiarity with AI-assisted or agent-based experiences, including ambiguity around roles and autonomy. - Proven ability to contribute to high-quality design systems and product experiences at scale. - Exceptional craft: visual clarity, spacing, motion, and interaction polish are second nature. - Strong systems thinking: understands how design decisions