General Liability Claims Adjuster

About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. About the role Come join an amazing and collaborative team! We are seeking a highly organized and customer-focused General Liability Adjuster to join our team. The successful candidate will be responsible for speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome. Your role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim. General Liability claims consist of Premise, Habitational, Risk Transfer, Construction, and more including NY Labor Law. You will be an expert in these areas and have experience with complex injuries. The ideal candidate has a willingness to work through a design process that supports the quickest claim resolution with the best outcome. In addition, you will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements. Who you are You are motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. Passionate adjuster who cares about the customer and their experience. You exercise empathy and patience towards everyone you interact with. Sense of urgency - at all times. That does not mean working at all hours. Creativity is in you! You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest. Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Are you curious? You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. Anti-status quo. You don’t just wish things were done differently, you action on it. Communicative. (we'd love to know what this means to you) And did we mention, you have a sense of humor? Claims are hard enough as it is! You are collaborative and a team player. You have a strong understanding of p remise, Habitational, Risk Transfer, and other general liability including policy interpretation. What you'll do You will handle all aspects of General Liability claims not limited to but including Slip and Falls, Habitational, Risk Transfer, Construction, and New York Labor Law Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests. Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action. Manage an inventory of claims, analyze coverage and identify any potential coverage issues. Establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim. Ensure compliance with specific state regulations, policy provisions, and standard operating procedures. Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority. Provide input for continuous development of claims guidelines, best practices, and process improvements. Oversee and direct outside investigative service providers, client counsel and investigative services to resolve the claim while clo