Third Party Property Damage Claims Manager, UK

About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. About the role As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing real property damage. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service losses for a single account. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims. Who you are Highly motivated and growth-oriented Subject matter expert. You have deep technical and subject matter experience in the world of real property and auto damage losses. Tech-oriented. You are excited by the prospect of building a tech-driven organization while delivering an excellent service and have proven results leveraging technology and analytics Passionate professional who cares about their team, the customer, and their experience Empathetic leader. You exercise empathy and patience towards everyone you interact with Sense of urgency - at all times. That does not mean working at all hours Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture Anti-status quo. You don’t just wish things were done differently, you action on it Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process And did we mention, a sense of humor. Claims are hard enough as it is What you'll do Manage team leads and specialists who manage a high volume of real property and auto losses Be consistently dependable in achieving or exceeding goals and overcoming obstacles Implement and maintain best practices for handling, including: evaluation and settlement Monitor and analyze claims data to identify trends, patterns, and areas for process improvement Align team with client and customer expectations of the loss and what to expect throughout the process Serve as a resource for escalations Responsible for accuracy and adequacy of reserving Develop and implement strategies to mitigate fraud and ensure compliance with legal and regulatory requirements Foster a positive work environment, promote teamwork, and encourage professional growth and development Execute on performance management; attract, hire, retain and provide high level of training Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated loss-related issues Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives Prepare and present comprehensive loss reports, metrics, and analysis to clients and customers; advise clients on loss trends and loss mitig