PIP-Team Lead, Rideshare

About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a Personal Injury Protection Team Lead at Reserv, you'll be a hands-on leader who balances strategic oversight with real claims work. You'll support your claims manager while leading a team of PIP adjusters handling auto delivery and rideshare claims. We need your expertise to drive operational excellence through technology and analytics—making the claims process smarter, faster, and better for your team, customers, and clients. When things get busy, you'll roll up your sleeves and jump in on claims alongside your team! This is leadership that matters, in a role where you'll make a tangible impact every day. If you bring strong analytical skills, excellent communication, and a passion for exceptional customer service—we want to hear from you! Who You Are Excited about building a tech-driven claims organization Passionate about the customer experience You're empathetic and patient with everyone you interact with Driven by a sense of urgency (without working around the clock) Creative in finding the right resolution that serves the insured's best interest You're comfortable with conflict—see it as conversational, not adversarial Curious about the whole story so you can make the right decisions early Anti-status quo—you don't just wish things were different, you make them different A strong communicator You have a sense of humor (claims are hard enough as it is! What you'll do You will have flexibility - you will need to be able to switch from claims handling to coaching and feedback Agility is key - you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice You will be consistently dependable in achieving or exceeding goals and overcoming obstacles Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery Aligning the team with client and customer expectations of the claims process You will serve as a resource for escalated claims Foster a positive work environment, promote teamwork, and encourage professional growth and development Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation Qualifications Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) Active insurance adjuster's license by way of a designated home state; home state license required if home state license is available Willing to obtain all licenses within 60 days, including completing state required testing 5+ years of insurance claims experience in multiple lines of business with personal injury protection and medical payments experience 2+ years of leadership experience with a preference for experience managing in a remote environment Experience with auto delivery and/or rideshare personal injury protection and medical payment claims is highly preferred Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes Demonstrated commitment to quality, accuracy, and attention to