PIP Manager - Courier Delivery

About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a PIP (Personal Injury Protection) Manager at Reserv, you will be a working leader providing support to a claims director/vice president with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation, Delivery/ Courier Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claims. What you'll do This isn't your average claims role — you'll be a driving force behind how we operate, grow, and deliver. Here's what that looks like day to day: Stay flexible and agile — you'll move between hands-on claims handling and coaching your team, pivoting in real time as things come up. No two days look the same. Set the standard — you'll own best practices across the full claims lifecycle, from intake and investigation all the way through settlement and recovery. Be the bridge — you'll make sure your team and your clients are always on the same page, keeping the claims experience smooth and consistent. Be someone people count on — hitting goals, clearing obstacles, and being the person your team turns to when things get complicated. Build something great — you'll help bring in, develop, and keep great people while creating an environment where everyone actually wants to show up and do their best work. Drive the conversation — you'll put together reports and analyses for clients, spot trends, and help them think about how to get ahead of losses. Day-to-Day: Step up when it counts — when the Director or VP is out, you've got it covered. Make new people feel at home — you'll lead onboarding and help new hires get plugged in from day one, both on the tools and the culture. Be the go-to — first-line questions, escalations, roundtables — people know they can come to you. Carry real authority — you'll have increased reserve and payment authority and a hand in moderate file reviews. Keep the team sharp — you'll spot trends and bring the right topics to Huddles and Elevated Claims Experience Workshops. Put the customer first, always — you'll be one of the loudest voices in the room when it comes to keeping the team focused on delivering for customers.Describe the specific responsibilities and job functions of the role Qualifications Minimum of 10 years of insurance claims experience in the Delivery/Courier space with PIP with a minimum of 5 years of leadership experience with a preference for experience managing in a remote environment; this would include leading leaders such as team leads or supervisors Minimum of 3 years of leadership experience on point and concentrated in Personal Injury Protection, preferably handling NJ, and other states (TX, NY, MI, GA, included is a plus); more than one state is needed. NJ experience is highly preferred. Active insurance adjuster's license by way of a designated home state; home state license required if home s