Bodily Injury/Credit Hire Claims Adjuster, UK

About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. Who you are Passionate adjuster who cares about the customer and their experience. Empathetic. You exercise empathy and patience towards everyone you interact with. Sense of urgency at all times. That does not mean working at all hours. Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest. Conflict enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. Anti status quo. You don't just wish things were done differently, you act on it. Communicative. (we'd love to know what this means to you) And did we mention, you have a sense of humor. Claims are hard enough as it is. What you'll do Reporting to the Team Lead, you will manage your own portfolio of credit hire and bodily injury claims across a mix of commercial motor accounts Be consistently dependable in achieving or exceeding individual goals and targets, and proactively overcoming obstacles in your claims handling Follow and apply best practices for claims handling across the full lifecycle, including claim intake, investigation, evaluation, settlement, and recovery Identify and flag trends, patterns, or process concerns within your own caseload to your Team Lead to support wider data analysis and improvement Ensure your handling of claims meets client and customer expectations at every stage of the claims process Escalate complex or high-value claims to your Team Lead in a timely and well-documented manner Maintain accurate and adequate reserves on all claims within your portfolio, in line with internal guidelines Identify and promptly report indicators of fraudulent claims activity to your Team Lead, and adhere to all legal and regulatory compliance requirements in your day-to-day handling Contribute positively to team culture, support colleagues where needed, and take ownership of your own professional development Maintain thorough and accurate claims records and documentation, and provide your Team Lead with timely updates on claim progress, emerging trends, and any concerns within your portfolio Qualifications 3+ years of experience in insurance claims handling, with exposure to motor claims preferred Hands-on experience in personal injury and/or credit hire claims, with a working knowledge of GTA and commercial credit hire agreements Technical Knowledge: A solid and developing understanding of motor claims processes, including familiarity with relevant Claims Portals, Civil Procedure Rules (CPR), and multi-jurisdiction claims handling Awareness of industry regulations and a commitment to following compliance guidelines and internal procedures in day-to-day claims handling Comfortable adopting and working within claims management systems and technology, with a willingness to embrace process improvements as directed by the team lead Consistent demonstration of quality and accuracy in claims assessment, documentation, and decision-making, with strong attention to detail High standards of integrity and ethics when handling sensitive customer and claim information, with a clear sense of personal accountability