Sales Specialist

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: Our team guides businesses through the early stages of their journey in the funding market. We work with SMEs that have just begun operating and aren't yet sure what they're eligible for. Our main goal is to educate them and nurture a long-lasting relationship - so that as their business grows, our offerings grow with them ABOUT THE ROLE: This customer-facing role will focus on understanding the requirements of our customers and assisting them through the journey to find the best financial solution, ensuring that all of our customers have delightful, memorable experiences. Some of the things you’ll be doing: Managing inbound communications from our customers Proactively contact prospective customers exploring finance options on our website and inbound enquiries Ensuring all customers are supported through our digital journey with a successful outcome of securing the funds they require Deal assistance; working with Lenders at each stage of the sales process Confidently pitch lending products on behalf of our panel of lenders most suitable for our customers Maintain accurate, up-to-date information on any prospects that you speak with (in Salesforce) Monitoring and identify trends & anticipate needs to help you identify quality businesses who would need Funding Options whilst adding new or updated customer profile information into Salesforce Ensuring that sales technologies, such as our CRM are used accurately, promptly and correctly to enable effective data collation and reporting WHAT WE ARE LOOKING FOR: An obsession for delivering the highest level of customer service, along with superior communications skills Ability to engage and quickly establish strong working relationships A results-oriented work ethic with impeccable attention to detail, determination and drive A passion for small businesses and helping them achieve their dreams Ability and desire to work in a fast-paced environment and effectively engage with Customers to understand their customer’s requirements/needs so you can guide them to the solution Work well independently as well as collaboratively with the wider business You are self-motivated and have the ability to manage and to plan your day. Ability to work well under pressure Ability to troubleshoot issues quickly and effectively Experience working on the telephones - sales or call centre based environments Works effectively in virtual teams with colleagues, customers, suppliers and others WHAT YOU’LL GET IN RETURN: (Action - amend Bullets per location) 25 days paid annual leave 3 paid days off for volunteering or L&D activities Extended maternity and paternity leave covered by the company Personal L&D budget in the a