Country Operations Lead (Fixed Term)

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM This is an exciting fixed-term opportunity as a Maternity Cover. As the Country Operations Lead, you will step into a pivotal role, providing critical support to the German market, ensuring operational continuity and the delivery of strategic initiatives. You will be a dynamic strategic and operational partner to the Country Managing Director of Tide Germany, driving high-impact initiatives and ensuring the seamless execution of our ambitious business priorities. ABOUT THE ROLE Your responsibilities will include: Chief of Staff (Planning, Exec Comms, Governance): Act as the strategic right-hand to the Country Managing Director, translating business vision into actionable, cross-functional roadmaps. Elevate organizational effectiveness by driving rigorous planning, prioritization, and governance across key initiatives. Represent the Country MD in internal and external forums - including PR activities and stakeholder engagements - to ensure consistent alignment. Champion the operational heartbeat of the German business by designing and managing high-impact cadences, including business performance reviews (BPRs) and leadership stand-ups. Member Operations: Serve as the operational anchor and primary liaison between the German market and Member Operations (MOps). Champion a member-first culture by monitoring key performance indicators (KPIs), driving data-informed decisions, and delivering continuous improvements to the German member experience. Establish consistent, transparent reporting loops with both the Country MD and the global organization to ensure operational excellence and accountability. Project Leadership: Spearhead high-priority strategic initiatives, directly shaping the execution of the Country MD’s vision. Navigate complexity by aligning global and local teams, managing stakeholder expectations, and translating ambiguous priorities into executable project plans. Lead end-to-end delivery - from business case development to operational implementation - ensuring that all localized projects drive sustainable growth and process efficiency for the German market. WHAT WE ARE LOOKING FOR We are seeking a highly organized professional who can step into a leadership-adjacent role and drive complex projects forward. Our ideal candidate possesses: Experience & Mindset: 7+ years' relevant experience in a role like Chief of Staff, Senior Project Manager, or Head/Lead of Operations, preferably in fintech or a high-growth environment. Must have a strong Hands-on-Mentality, be highly self-motivated, and be comfortable building processes from scratch in a fast-moving environment. Operational & Strategic Acumen: Proven experience in managing busi