Ongoing Monitoring Operations Manager

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg About You As an Operations Manager, you’ll be working closely with our Ongoing monitoring (first line of defence) team, in order to deliver a responsive, efficient and reliable service to ensure we continue to scale at a rapid pace and meet our regulatory requirements. You will be responsible for a number of Tide’s critical workstreams in order to ensure they operate without disruption, monitoring, analysing and escalating when needed. You will be continuously looking for optimisations and will investigate production issues and suggest workarounds. You will be working across streams such as transaction monitoring, card payment monitoring, sanctions screening, international payments and more! You will report to the Lead Operations Manager within the Ongoing Monitoring team and have full ownership and management of a specific Ongoing Monitoring Function workstream, headcount and workload forecasts. You will work closely with Tide’s technical and non-technical teams, analysing and excelling at solving problems to arrive at the right solution. In this role you’ll become a key member of Tide’s OM Operations team scaling our presence in the UK and our new EU markets. On this role, you will be: Owning and managing all Ongoing Monitoring workstream forecasts within the dedicated function Owning and defining Tide’s SLAs within such workstreams and strategy for meeting these Reporting the success and efficiency of each workstream to senior stakeholders Assessing data using Excel and other visualisation tools to provide actionable insights Analysis of large data sets in order to identify improvements within Financial Crime processes Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution Be the essential link between OM operational and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion and mitigating financial crime risk Assessing opportunities for efficiency improvements and reducing false positives, working with tech and non-tech teams to implement these changes What makes you a great fit: You speak fluent English You are an effective communicator with solid reporting skills to technical and non-technical team members You enjoy working with data and have experience with business analytics tools: Excel and SQL You understand the importance of APIs in technology scale-ups You have managed the success of multiple work-streams previously You have experience working with complex Fraud/AML/ Financial Crime processes You have a great analytical mind and attention to detail You have a curious nature and an impeccable attention to detail You