People Ops and Automation Lead (12 Month FTC)

Who we are: TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin. Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning. We’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you? Description TrueLayer's People team is responsible for attracting, engaging and developing some of the best talent. Following a period of growth, we now need to ensure our People processes and systems are optimised to deliver the best employee experience across our global teams. This is where you come in. We're looking for a People Operations Lead to own and evolve our People Operations function, taking responsibility for all employee lifecycle processes, systems ownership, automation and data integrity. You won't stop until everything runs like clockwork. The People Ops function needs to support our fast paced business with lightning processes, speedy automations and delivering the most value to our employees. If you're excited by building efficient, scalable systems in a fast-paced, high-growth environment, then read on. What we expect from you Employee Lifecycle & Operations Lead the People Operations team in building a slick, efficient function that integrates our systems and automates as many processes as possible. There are a lot of opportunities we see in this space. Continuously improve and scale operational frameworks that support growth and a consistent, high-quality employee experience. Balance operational rigour with practical execution, comfortable getting into the detail when needed to ensure flawless delivery. Systems & Technology Own and optimise our HRIS platform (HiBob), ensuring data integrity, reliability and a seamless user experience. Drive the adoption of AI and automation tools across the team to reduce manual effort and increase operational efficiency. Lead vendor management for employment-related services including background checks, employers of record, immigration lawyers and HR systems. Document and maintain People processes and systems, creating clear, accessible guides and frameworks. Process Optimisation & Automation Identify inefficiencies and design simplified, standardised, scalable workflows across the People function. Champion a culture of continuous improvement, building processes in readiness for further scale and responding to business context.. Instil a rigorous approach to governance and data quality across the People function, designing manual interventions out of our processes to eliminate risks . Collaborate closely with Finance and Compliance to ensure operational robustness and alignment. Data Integrity, Reporting & Insights Ensure data accuracy across all People systems and instil a culture of rigorous data input across the team. Dashboard Creation: build dashboards and deliver reporting that provides clear, actionable insights to enable evidence-based decisions across the business. Working in collaboration with the People Partnering team. Support the transition to a data-led People function, building integrated reporting that tells the story of what's happening to our people. Team Leadership