Customer Success Manager - iGaming

Who we are: TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin. Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning. We’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you? Description TrueLayer's Customer Success team is responsible for nurturing and growing our key customer relationships. We rely on Customer Success to ensure clients are given world-class service and ensure that their experience of using TrueLayer's products exceeds their expectations. Customer Success Managers (CSMs) are "Trusted Advisors", working to maximise the value our payments products provide and expanding the use cases and scope of impact for our customers. We're looking for proactive, creative-thinking professionals who see the big picture of where Pay by Bank is headed. CSMs will support our most strategically and financially important clients, demonstrating thought leadership, delivering insights and assisting them to adopt our products. They are the conduit into the TrueLayer business, advocating on behalf of the client to ensure their needs are met. CSMs work closely with a wide range of teams from Product, Sales, Operations and everyone in-between to deliver value and have a detailed understanding of how and why a customer uses our products. Most importantly, CSMs are excited about delivering incredible service and creating success for clients by driving the adoption of our payment method at the checkout and revenue growth. This is an exciting moment to join TrueLayer and help shape our growth in a key new market. If you're ready to play your part in our story as we grow across the UK, Europe and the Nordics, we want to hear from you! Our mission is to grow the pay by bank economy. We're currently the leading pay by bank provider in the UK, and we're just getting started… What we expect from you as a Customer Success Manager: Drive end-user adoption and retention at the checkout of some of our largest merchants through best-in-class customer experience; Own your portfolio of key merchants in the iGaming verticals, focusing on the UK, and other European markets. Meet strategic and growth goals on share of checkout and revenue growth through cross-sell and upsell initiatives; Build and leverage relationships at all levels of our client organisations — from C-level executives through to operational teams — to increase revenue and adoption of our product; Provide strategic and consultative thought leadership and data-driven insights to help influence the payments strategy of large enterprises working in iGaming sectors (e.g. sports betting, casino, lotto, poker etc.); Collaborate with Sales, Product, and Marketing teams to channel the most important insights for revenue and end-user usage growth, impact product roadmaps, and ensure our solutions meet the needs of our Enterprise customers; Work closely with our Nordics team to build knowledge of that market, platform and products. Leverage operational and project management excellence in bringing large enterprise clients live and promote growth through client account planning, opti