Sr. Customer Success Manager, Government

About Sayari: Sayari is the judgment infrastructure for trustworthy AI in economic security and commercial risk. The Sayari Commercial World Model resolves 11.7B+ primary-source records from 250+ jurisdictions forming the ground truth of global commerce. A Judgment Ontology, encoding over a decade of investigative tradecraft, and Superconductor, an agentic orchestration platform, deliver AI that reasons like an expert analyst, shows its work, and traces every finding to its source. Trusted by U.S. Customs and Border Protection, HM Revenue & Customs, and Fortune 500 enterprises, Sayari is used by thousands of professionals across 35+ countries to secure supply chains and dismantle illicit networks. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv. POSITION DESCRIPTION The Senior Customer Success Manager for the Government Business Unit (GBU) is a mission-critical role responsible for the health, retention, and strategic growth of Sayari’s most significant government partnerships. You will serve as the primary advisor for a portfolio of accounts, including a high-impact, multi-million dollar program focused on global trade integrity and border security. In 2026, you will lead the transition of our CS model from reactive support to a proactive, technical partnership—ensuring our users leverage Sayari’s latest technological advances to combat forced labor, illegal transshipment, and global trade threats at scale. JOB RESPONSIBILITIES Own the Renewal: Drive the end-to-end renewal process for a $5M+ strategic government program and a dozen additional GBU accounts, ensuring 100% continuity and satisfaction. Proactive Strategy: Transition accounts from reactive usage to proactive strategic roadmaps, identifying mission-critical workflows where Sayari can provide deeper value. Technical Advisory: Become an expert in Sayari’s platform and internal CS tech stack (Gainsight/Mixpanel) to provide data-driven insights and technical guidance to power-users. Cross-Functional Collaboration: Partner closely with Sales, GBU Solutions, and Product teams to advocate for client needs and influence the 2026 GBU product roadmap. Mission Support: Directly support client efforts in identifying forced labor enforcement, identifying illegal transshipment, and supporting the flow of lawful shipments through trade transparency. SKILLS & EXPERIENCE Required Skills & Experience 5+ years of experience in Customer Success or Account Management supporting large-scale U.S. Government programs. Experience working for a U.S. Government agency in a mission support focused role such as Analyst, Investigator, Strategic Communications Officer, and Program Manager, etc. Deep domain expertise in trade enforcement, supply chain risk, or border mission sets (e.g., UFLPA, forced labor, or trade transparency). Deep domain expertise in economic security and regulatory enforcement. Proven track record of managing and renewing multi-million dollar government contracts. High technical acumen with the ability to learn and train others on complex data platforms. Active or recently held U.S. Government security clearance. U.S. Citizenship (required for GBU account access). Desired Skills & Experience Familiarity with CS tools such as Gainsight and Mixpanel. Experience in supply chain illumination or illicit trade analysis. Experience in illicit finance investigations, including money laundering and sanctions. Background in "SaaS-to-Gov" or GovCon intelligence companies. The target base salary for this position is $110,000 - $135,000 plus commission and equity. Final offer amounts are determined by multiple factors including location, local market variances, candidate experience and expertise, internal peer equity, and may vary from the amounts listed above. Benefits: 100% fully paid medical, vision, and dental for employees and their dependents Generous time off; we observe all US federal holidays, close our office for a winter break (12/24-