Revenue Operations Lead - Post Sales

About Abacum Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities. Headquartered in New York, we have offices in Toronto and Barcelona. We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more. We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch. Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning! THE ROLE You won't be managing customer relationships. You won't be doing implementation work. You'll be the person who makes those functions faster, more consistent, and better connected to each other and to the rest of the business. We're hiring for structured thinking and process instinct more than a specific background. The through-line across strong candidates will be the same: you've spent meaningful time close to how GTM teams actually operate, you understand what breaks down in post-sale motions and why, and you have a track record of building the systems and processes that fix it. WHAT YOU'LL OWN Onboarding & handoff operations: Design how customers move from closed-won to fully live, including handoff standards, milestone definitions, escalation protocols, and time-to-value benchmarks. Own the reporting layer and identify where onboarding breaks down. Customer success operations: Build the CS operational infrastructure: health scores, renewal forecasting, expansion tracking, and QBR standardization. Design the playbooks for the moments that matter most: onboarding completion, expansion signals, renewal, churn risk. Post-sale partner operations: Own how partner-delivered implementations are tracked and how partner activity flows into renewal and expansion forecasting. Work closely with the Pre-sale Lead on handoffs and make partner contribution to NRR measurable enough for investor conversations. Post-sale reporting: Own the reporting suite across CS, implementation, and partners. Surface insights, not just numbers. Partner with the Head of Strategy & Operations on board-level narrative for retention and NRR. HOW YOU'LL WORK This role sits inside the Strategy & Operations function with a cross-functional remit that isn't defined by org chart lines. You'll be embedded across CS, implementation, and partners: attending stand-ups without running them, building health score frameworks with CS leadership rather than for them, designing partner reporting in close collaboration with the partner team. Most of your influence will come through the quality of what you build and the trust you earn with the teams around you. The leaders you work with own their commercial outcomes; your job is to make their operations more effective. That requires earning credibility before trying to change things, and knowing that a process nobody follows is worse than no process at all. WHAT WE'RE LOOKING FOR We're hiring for range here more than a single profile. Strong candidates will come from a few different places: RevOps or BizOps with meaningful post-sale exposure, CS or implementation with heavy informal ops work alongside it, or consulting and strategic finance backgrounds where the work has been applied to GTM problems. What matters is the combination of structured thinking, process instinct, and enough proximity to post-sale teams to understand what they actually need. Specifically: - 5-7 years professional experience, with a genuine understanding of the post-sale customer lifecycle: what renewal pressure feels like, where o