Senior Manager, Data Center Operations

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. ABOUT THE ROLE As the Senior Manager of Data Center Operations, you will be the operational anchor for our initial deployment in Sparks, Nevada, with immediate responsibility for all white-space hardware within the current and future Crusoe Sparks sites. This is a role for a technical "builder." You will oversee the evolution of our West Coast Regional operations, including our high-density AI Lab in San Jose, California. You must possess a deep understanding of the specialized electrical and mechanical infrastructure that makes Crusoe Sparks unique. Beyond managing hardware, you will be responsible for defining, building, and reporting on the KPIs that will govern regional performance and operational transparency for senior leadership. WHAT YOU’LL BE WORKING ON - KPI Architecture & Leadership Reporting: Design and implement a robust framework of Key Performance Indicators (KPIs) from scratch. You will define and track metrics for uptime, MTTR (Mean Time to Repair), deployment velocity, and power utilization, providing data-driven updates to executive leadership. - Infrastructure Oversight: Act as the technical lead for the "white space" while maintaining a deep understanding of the specialized electrical and mechanical systems (UPS, PDUs, specialized cooling) that support our unique Sparks deployments. - Regional Scale & Strategy: Lead the operational rollout for Crusoe Sparks (NV) and the San Jose Lab (CA). Develop the roadmap for scaling operations as the West Coast Region expands. - Hardware Lifecycle & Break-Fix: Oversee the day-to-day maintenance of AI-optimized hardware. Drive rapid diagnostics, component replacement (GPU trays, DIMMs, etc.), and streamlined RMA processes across the region. - Lab-to-Production Pipeline: Bridge the gap between the San Jose Lab and our Crusoe Cloujd production sites. Document deployment standards that allow seamless hardware transitions from experimental lab phases to large-scale production. - Vendor & Landlord Relations: Act as the primary liaison for colocation landlords and utility partners. Hold them accountable to SLAs, ensuring the facility infrastructure meets the demanding requirements of our high-density AI clusters. - Team Leadership: Build, mentor, and scale a high-performing regional team of technicians. Foster a culture of technical precision, safety, and operational discipline. WHAT YOU’LL BRING TO THE TEAM - Proven Leadership: 8+ years in data center operations, managing distributed white space or lab environments across multiple locations. - Infrastructure Fluency: A strong technical understanding of data center electrical and mechanical systems. You can speak the language of facilities engineers and understand the unique constraints of high-density AI power and cooling. - Analytical Rigor: Demonstrated experience defini