Manager, Vendor Relations

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment . Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On® , which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems. About the Job Opportunity The Manager, Vendor Relations is responsible for overseeing all aspects of the organization’s interactions with external vendors and suppliers, with the objective of creating mutually beneficial relationships that drive performance, quality, and value. Service is personal — our vendor network represents our technicians, engineers, and fellow team members in the field. This role requires a strategic, high-touch approach combined with strong performance oversight of our vendor partners. What You’ll Do Strategy: Innovate and identify service solutions in both established and new markets. Support cost-saving initiatives and value creation opportunities through vendor partnerships. Collaborate with internal stakeholders to understand business needs and identify vendor solutions that meet those requirements / customer expectations. Ensure vendors align with the organization’s values, ethics, and sustainability goals. Relations: Develop trusting, lasting, and mutually beneficial relationships with vendor of all sizes. Act as the primary point of contact for vendor communication, performance management, and continuous improvement. Vendor Sourcing and Selection: Lead the vendor selection process, including RFQs (Request for Quotes), RFPs (Request for Proposals), and evaluation of vendor bids, building out a readily available, industry leading vendor network. Collaborate with sales and operations to create optimal vendor solutions and actively manage them through the contract lifecycle. Ensure a competitive and fair selection process that balances cost, quality, and capability. Continuously expand, adjust, and evolve our vendor network. Service Operations: Support vendor onboarding and offboarding activities in alignment with standard operating procedures. Collaborate with Service Operations to create and actively manage service delivery plans for each customer account. Risk Management: Assess and mitigate risks related to vendor activities, including compliance, financial stability, and operational reliability. Maintain up-to-date records of vendor certifications, insurance, and regulatory compliance. Performance Management: Maintain accurate records of vendor activities, performance metrics, and financial transactions. Provide regular reports to senior management on vendor performance, cost analysis, and relationship health (as requested). Create a system that both holds vendors accountable for performance as well as recognizes them for strong performance / collaboration. Contract Management: Develop, review, and manage vendor contracts to ensure clarity, enforceability, and adherence to agreed terms. Oversee contract renewals and amendments in alignment with organizational goals. What You’ll Bring Experience managing both customer and supplier relationships, including the development of operational strategies (OEM or ISO) preferred. Strong negotiation and conflict resolution skills. Excellent analytical and organizational skills with attention to detail. Knowledge of contract law, compliance requirements, and vendor performance evaluation. Exceptional communication and interpersonal skills. Ability to successfully navigate challenging and sometimes emotionally driven customer situations. Ability to use a programmatic approach to define a