Account Manager (Enterprise)

Who We Are Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes. We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it. Our Values Customers We relentlessly increase value for customer and do the right thing for them. Action We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability. Team Spirit We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together. Innovation We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create. Excellence We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger. About the Role: Billtrust is seeking an experienced Enterprise Account Manager to manage and expand relationships with our established mid-market and corporate customers. In this role, you’ll drive revenue growth by identifying upsell and cross-sell opportunities across our industry-leading SaaS order-to-cash solutions. Your ability to build trust with key stakeholders, navigate mid-complexity sales cycles, and deliver tailored value will be critical to success. You’ll work with corporate-level organizations that have growing AR and payments needs, multi-location operations, and evolving finance and IT environments. These companies rely on integrated AR and payments platforms that support efficiency, scalability, and compliance. Your role is to strengthen and grow our partnerships by uncovering new opportunities aligned with customer goals. What You'll Do: Manage and grow relationships within an assigned portfolio of corporate accounts, driving expansion and increased product adoption across departments and locations. Lead strategic conversations with senior stakeholders in Finance, IT, and Procurement to align Billtrust solutions with initiatives like process automation, cost savings, and improved cash flow. Deliver impactful product presentations and demos that reflect the customer’s industry, pain points, and growth plans. Partner closely with Customer Success, Implementation, Product, and Marketing to ensure value realization and exceptional service. Develop and execute account plans that align Billtrust capabilities to customer goals and evolving business needs. Understand the customer’s operational environment, including their ERP systems, workflows, and reporting requirements. Share customer insights with internal teams to help inform product strategy and service delivery enhancements. Support contract renewals and lead commercial discussions, including procurement coordination and negotiation of deal terms. What You'll Bring: 6-8+ years of success managing corporate or mid-market B2B customer relationships, preferably in SaaS, FinTech, or a related industry. Proven ability to exceed targets by identifying and closing upsell opportunities and driving product expansion. Experien