Manager, Delivery

Who We Are Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes. We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it. Our Values Customers We relentlessly increase value for customer and do the right thing for them. Action We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability. Team Spirit We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together. Innovation We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create. Excellence We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger. About the Role: As the Manager, Delivery in our Professional Services organization, your mission is to lead a cross-functional delivery POD composed of Project Managers, Business Analysts, and Application Support Engineers. You will drive constant improvement in the time to take new clients live and continually improve the processes used so as to allow the team to scale delivery faster than associated costs. Success in this role is defined by your ability to successfully hire, coach, mentor, and manage a multi-disciplinary POD while driving utilization, profit, margin, client satisfaction, and SOW/sales aspects of a rapidly growing professional services organization. You are not expected to perform each underlying discipline’s function, but rather to manage the work across the POD, facilitate process improvement and adherence, and partner with solution architects, process standards, and technical leadership to ensure delivery excellence. What You'll Do: ● Lead and manage a cross-functional delivery POD composed of Project Managers, Business Analysts, and Application Support Engineers, ensuring alignment across disciplines to deliver client implementations on time and within scope ● Hire, coach, mentor, and develop team members across multiple disciplines including project management, business analysis, and application support engineering, fostering career growth and professional development within the POD ● Facilitate process improvement and adherence across the POD by partnering with solution architects, process standards teams, and technical leadership to ensure consistent delivery methodologies and quality standards ● Manage and oversee POD workload across project management, requirements analysis, data mapping, template design, and application support activities, ensuring balanced utilization and timely delivery without needing to perform each function directly ● Utilize relevant implementations experience and knowledge to actively identify areas of improvement and operational efficiencies across the consolidated POD structure, enabling scalable delivery and reduced reliance on siloed handoffs ● Manage a seamless handoff of clients to the support organization when appropriate, coo