Renewal Manager

Who We Are Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes. We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it. Our Values Customers We relentlessly increase value for customer and do the right thing for them. Action We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability. Team Spirit We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together. Innovation We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create. Excellence We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger. About the Role: Reporting to our Director of Renewals, the Renewal Manager is a critical role responsible for driving commercial contract excellence and client retention (GRR) across Billtrust customers. You will manage the end-to-end renewal process - from strategy creation through contract signature - for a territory of assigned accounts, working closely with Sales and Customer Success. You will partner cross-functionally with Legal, Deal Desk, Finance/Accounting, Product, and SalesOps to ensure on-time, quality contracts, value-anchored renewal conversations, and positive overall client experience. As a Renewal Manager, you will identify, escalate, and mitigate renewal risk early/often – and keep renewal opportunity data updated and accurate in Salesforce. We are elevating the overall role of our Renewals team this year by moving to a proactive, strategic support model – and you will play a major part of our success. What You'll Do: Theme 1: Proactive Renewal Execution & Commercial Excellence • Own the full contract renewal lifecycle, initiating our standard process well in advance of contract expiration to ensure on-time renewals and commercial contract excellence. • Create and lead tailored renewal strategies for each account (including comprehensive pricing/contract analyses and recommendations) • Prepare and negotiate renewal options that align with both company and customer objectives • Use various tools and platforms to manage your territory, track renewals process, and minimize renewal risk wherever possible. • Other duties as assigned. Theme 2: Cross-Functional Partnership & Enablement • Partner cross-functionally with a variety of teams to ensure contract renewals are executed as planned and in line with company standards. • Enable consistent renewal conversations with clear messaging, value articulation, and pricing rationale. Theme 3: Reporting, Process Improvement & Operational Efficiency • Track and report renewal performance metrics ongoing - including renewal status, churn risk, and forecasting —to inform leadership decisions, drive accountability, and achieve retention rate goals. • Leverage AI-powered resources to identify patterns across your renewal portfolio, pr