Associate Product Support Specialist - EMEA & US hours

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. We’re currently expanding our Bloomreach Engagement Support Team , and we’re looking for a new colleague to join as an Associate Product Support Specialist - working during US business hours / EMEA working hours. We offer remote work from Czechia or Slovakia, with optional office space in Bratislava, Brno, or Prague. Are you up for the challenge? Tasks and responsibilities: Provide consulting to Bloomreach Engagement users through live chat or other channels if needed, covering topics such as: Product and technical questions about the Bloomreach Engagement platform and related technologies (Shopify, Google BQ, push notifications) Questions about different marketing related topics (e.g. emailing) Helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts As an expert, provide help to other consultants with advanced use-cases US business hours: Work on rotations day/night. Day shift: 9AM-5PM. Night shift: 5PM-1AM EMEA business hours: Day shift: 9AM-5PM What we expect of the candidate: Basic understanding of HTML, CSS, JS Problem solving skills (from identification to resolution) Analytical thinking and ability to learn quickly English language (advanced or native level) Interest in data analytics and online marketing Know how to communicate and build relationships over time with clients Previous work experience in a client facing role, support or in marketing What we’ll consider an asset: Understanding of the link between frontend and backend, network requests Basic understanding of programming (algorithms, conditions, cycles) More than 1 year of experience in SaaS company Added value of the role: Become an expert on the Bloomreach Engagement platform and help provide solutions for both clients and colleagues Provide immediate problem-solving to industry professionals Help build relationships with clients like Ebuyer, Sofology, River Island and help shape their attitude towards Bloomreach. What you might like about this role: Identifying and resolving more advanced and non-standard tasks in the Bloomreach Engagement app Getting to the root of problems Cooperating with the Product team in order to improve our platform, with a possible career path leading to Product Manager Working closely together with business consultants, technical consultants and Bloomreach Academy trainers by providing them with knowledge about the Bloomreach Platform #LI-KP1 The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed