Business Consultant

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. We are currently expanding our Professional Services team, and we’re looking for a new Business Consultant . Do you want to help top e-commerce businesses boost their performance? Serve clients and get experience globally (offices in Amsterdam, Bratislava, Prague, London, Moscow, New York, Atlanta and Charlotte). Want to have immediate, tangible results? Tasks and responsibilities: As a business consultant you will be responsible for delivering value to Bloomreach’s clients through the deployment and use of the Engagement Platform You will be supporting clients in the implementation phase with business requirements gathering, preparation of the data structure, data migration process and automated programmes deployment You will be a key advisor for clients regarding e -commerce, analytics, data management, digital marketing, marketing automation and emailing + mobile technologies You will responsible for building strong relationships with clients by bringing continuous improvement to their business, maximising utilization of the platform and improving their KPIs/ROI In collaboration with Customer Success Manager you will be responsible for developing business strategy and a roadmap with clients as well as aligning with them on relevant business goals and critical metrics On top of the overall knowledge, you will become an expert in chosen part of the platform in order to lead and advise clients and internal stakeholders in a given topic of expertise You will play a pivotal role in clients’ onboarding, platform adoption and product features utilization You will be collaborating with various internal teams to build services focused around the product and contribute for internal process improvement What we expect of the candidate: Ideally 2-3 years of experience in a consulting role within a SaaS environment Working knowledge of at least one of the Bloomreach Engagement platform features Experience in the following sectors/fields: online analytics, performance marketing, marketing automation, data science, A/B testing, personalisation, campaign optimisation, customer lifetime value, e-mailing automation, reactivation, attribution modelling, prediction, product recommendations, e-commerce Knowledge of ecommerce business and business trends, and the ability to understand clients’ business models and adapt consulting approach accordingly Excellent consulting skills: clear written and verbal communication, presentation skills, confidence in dealing with business users and stakeholders at all levels of seniority, exceptional organizational skills, proactive problem solving skills Ability to handle difficult situations in a proactive, goal-oriented, and highly professional way Proactively maintain the highest level of expertise by deepening your knowledge of the Bloomreach Engagement platform and solutions through internally a