Senior Order Management Specialist

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the Role: Bloomreach is seeking a detail-oriented and proactive Senior, Order Management & Billing Specialist to join our dynamic Accounting team. Reporting directly to the Manager, Order Management & Accounts Receivable , this role will collaborate closely with key teams, including Collections, Revenue Accounting , Sales and Deal Desk . As a vital member of the CFO organization, this high-visibility, hands-on position offers opportunities to contribute to process improvements and ensure public company readiness. To excel in this role, you should have a strong understanding of the order-to-cash cycle , possess excellent communication skills, and be able to manage multiple priorities under tight deadlines. Bloomreach promotes a virtual-first environment, providing flexibility to our employees. However, given our globally distributed teams across the US and EMEA , this position requires the occasional adjustment to PST working hours during peak periods as needed to effectively collaborate with global teammates, process global orders and meet month-end close deadlines. What you’ll do: Ensure orders are booked timely and accurately within the agreed SLA and in compliance with the Bookings Policy. Validate that contracts submitted meet the approval criteria outlined in the Bookings Policy. Monitor and address any backlog of orders, ensuring prompt resolution of booking issues. Provide timely desk reporting to leadership on the status of the Order Management (OM) and Billing queue. Ensure timely and accurate billing while assisting Accounts Receivable (AR) with billing-related inquiries. Process and manage requests for SLA credits and performance credits. Own weekly and monthly reconciliations of bookings, ensuring alignment between Salesforce opportunities and ERP Sales Orders. Partner with FP&A and Sales Compensation teams to address inquiries related to bookings and Annual Recurring Revenue (ARR). Ensure invoicing accuracy with a working knowledge of VAT/Sales Tax rules and Export Compliance regulations. Proactively validate deals and billings to meet closing deadlines, demonstrating initiative and attention to detail. Business Partnering: Build strong relationships with cross-functional teams, contributing to a collaborative work environment. Judgment & Problem-Solving: Use sound judgment and common sense in decision-making processes. Special Projects: Assist with special projects and initiatives as needed . What you’ll bring: 5+ years combined of Billings and Order Management experience at fast paced, high growth organizations. SaaS experience preferred. Proven experience with process improvements and learning new systems Salesforce experience required Experience with Netsuite and/or Zone Billing is a strong plus Familiarity with Accounts Receivable and Revenue Accounting guidance in accordance with US GAAP Stro