Senior Account Manager

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the Role: As a Senior Account Manager at Bloomreach, you will drive growth and long-term value across a portfolio of strategic accounts in the Americas market. You’ll be responsible for nurturing executive relationships, identifying expansion opportunities, and ensuring customers achieve measurable business outcomes through our solutions. You’ll partner cross-functionally with Customer Success, Solutions Consultants, SDRs, and key internal teams, as well as external partners, to strengthen customer engagement, support renewals, and uncover upsell and cross-sell opportunities. Your work will play a key role in customer retention, account growth, and Bloomreach’s continued success in the region. Your job will be to: Own the relationship with key accounts Develop and expand business, through C-level relationships, across brands Ensure renegotiation of contracts at point of renewal Identify, work, and close upsell and cross sell opportunities In this role you will be responsible for: Responsible for driving Bloomreach revenue growth with successful renewals, upsells and cross-sells growth Use your digital technology experience to understand and discuss complex products and identify ways to optimize product performance Leverage your business acumen to analyze key account metrics, develop strong customer relationships (IT, Marketing), understand customer goals, and identify opportunities for growth Drive customer success, incremental sales, and secure renewals by partnering with Technical Services, Business Services, Support to drive successful customer outcomes Collaborate with partners, ISVs (e.g., Shopify), and internal teams such as Customer Success to translate customer value into upsell and cross-sell opportunities, leveraging all available resources to maximize return-on-investment. Succeed in a team selling environment, partnering with solution consultants for maximum account penetration and coverage Operate with a sense of urgency with an outcome + results-oriented approach to customer success Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations Measured on Expansion ARR and Renewals quota. You have the following experience and qualities: 5+ years of experience in Account Management, Customer Success, Sales or Consulting, leading enterprise customers. Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience backgrounds strongly preferred. Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives Highly collaborative leadership profile. Action and outcome oriented Subject matter expert in understanding the comple