VP Reporting & Analytics

We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Summary of Role: The VP, Reporting & Analytics leads Centivo’s reporting and analytics function, owning the strategy, delivery, and continuous improvement of data insights to support client, clinical, provider, operational, and business decision-making. This role is responsible for developing and maintaining a standard library of retrospective and predictive insights, enabling rapid delivery of ad-hoc analysis, and owning the BI infrastructure and third-party metrics and models that power scalable, differentiated insights across the enterprise. Responsibilities Include: Analytics Strategy & Operating Model • Define and execute the reporting and analytics strategy aligned to organizational priorities, with a product mindset that emphasizes reusability, consistency, and scalability across the enterprise. • Establish and maintain a standard library of reporting insights, including a semantic layer of measures and models, designed to meet the majority of recurring reporting and analytics needs across the organization and in-the-moment ad-hoc analyses. • Drive enterprise-wide data literacy and self-service analytics capabilities, enabling teams to access, interpret, and act on data confidently without requiring analyst intermediation for routine decisions. • Champion a culture of insight-to-action — ensuring analytics findings are translated into clear strategic and operational recommendations that business leaders can act on decisively. • Lead the team’s evolution toward AI-enabled analytics capabilities in accordance with Centivo’s AI Governance and Acceptable Use policies. Stakeholder Delivery • Serve Employers, Brokers, Client Success, and Centivo Corporate in highlighting Centivo’s value — proactively creating and managing standard insights and delivering urgent and advanced analysis for clients and corporate stakeholders. • Serve internal stakeholders (e.g. Claims Operations, Member Operations, Care, Provider, Finance, etc.) by delivering operational performance insights and supporting data driven planning — predominantly developing standard insights for self-service by internal users, with ad-hoc delivery as prioritized. Cross-Functional Partnership • Partner directly with senior leaders across Claims Operations, Member Operations, Care, Finance, Sales & Marketing, and Centivo Corporate to translate business priorities into actionable analytics capabilities. • Ensure proactive, ongoing engagement Client Success — anticipating stakeholder needs and maintaining alignment on priorities. • Collaborate closely with the head of data architecture (Datalake team) to ensure alignment between analytics products and the underlying data infrastructure, governance standards, and platform roadmap. BI Infrastructure & Advanced Analytics • Own the BI infrastructure strategy, including sourcing, integration and ongoing management of third-party BI tools and metrics/models that enable scalable and differentiated insights. • Lead BI tool migration efforts, ensuring continuity of reporting capabilities while improving scale, performance, and usability. • Identify and propose analytical solutions that leverage corporate, clinical and third-party data assets to drive measurable business outcomes. Delivery Excellence & Process Rigor • Own accountability for delivery against time and quality SLAs across standard and ad-hoc analytics requests. • Lead execution of a prioritized portfolio of analytics initiatives; establish process discipline to ensure consistent, high-quality output at scale. • Drive automation — including AI-assisted workflows — to reduce errors, improve productivity, and increase the team’s overall capacity for higher-value analysis. • Define and track key performance metrics across analytics value st