Chief Commercial Officer

We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Centivo is seeking a visionary and execution-oriented Chief Commercial Officer (CCO) to own and drive the full commercial engine of the company. As a key member of the senior leadership team the CCO will be accountable for the entire revenue lifecycle: new business acquisition across all market segments, existing client retention and growth, client implementation, and revenue operations, inclusive of all channels This is a rare opportunity for a commercial leader who thrives at the intersection of strategy and execution — someone who can craft a bold go-to-market vision, build and develop high-performing teams, and relentlessly drive the operational discipline required to scale a mission-driven self-funded health plan. The CCO will be instrumental in positioning Centivo for the next phase of growth. Responsibilities: Commercial Strategy & Revenue Growth - Craft and own Centivo’s enterprise-wide commercial strategy, integrating new sales, retention, and expansion into a unified growth framework - Set the strategic direction for market segmentation, channel strategy, and go-to-market motion across national/strategic accounts and the core/middle market segment - Steer pricing strategy, deal structure, and commercial terms in partnership with Finance and Legal to maximize long-term revenue and margin - Drive annual revenue planning, bookings targets, and pipeline governance; deliver accurate and transparent forecasting to the CEO, President/COO, and Board - Influence product strategy by serving as the voice of the market and the client; champion commercial needs in product development and roadmap prioritization - Position Centivo competitively in the self-funded employer market through deep knowledge of industry dynamics, competitor landscape, and broker/consultant ecosystem - Serve as “face of the franchise” to external stakeholders, such as employers, brokers and consultants, purchasing coalitions, health system partners (as appropriate), and other stakeholders New Sales — National Accounts & Middle Market - Lead and develop the sales organization spanning strategic/national accounts and the core/middle market segment, ensuring each team has the right talent, tools, and playbooks to hit growth targets - Shape the sales model and team structure to support hyperscale — building repeatable, scalable processes that enable growth without proportional cost increases - Sponsor the development and continuous refinement of sales training programs, including consultative and challenger-based selling approaches tailored to the broker-driven health plan market - Drive broker and consultant relationship strategy, ensuring Centivo is top-of-mind with key distribution partners in every target market - Cultivate alternative channels into client executive teams, including health system partnerships and other product/vendor partnerships - Establish robust pipeline management disciplines, KPIs, and revenue analytics across all segments; use data to identify and close performance gaps quickly - Collaborate with marketing on the design and execution of supporting marketing plan - Oversee sales compensation design and commission structures in partnership with People and Finance to attract, retain, and motivate top commercial talent Client Success — Retention & Growth - Own the client success function end-to-end, setting the strategic vision and KPIs for client retention, satisfaction, and revenue expansion - Architect a proactive client success model that drives measurable outcomes for clients and deepens Centivo’s value proposition across the employer and member lifecycle - Define and govern the metrics that matter most: net revenue retention (NRR), gross retention, client health scores, and employer/member satisfactio