Director, Professional Services

Who We Are: At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise. The Director, Implementation is a senior delivery leader responsible for the end-to-end onboarding and configuration of Emburse's enterprise travel and expense management solutions. This role owns the implementation lifecycle for complex, multi-entity, multi-integration Enterprise-tier engagements, from pre-sales scoping through go-live and handover to Customer Success and Support. You will lead a team of Implementation Consultants and Project Managers, build and enforce delivery standards, drive margin-positive outcomes, and serve as the primary delivery escalation point for your book of enterprise accounts. You operate at the intersection of delivery execution, delivery economics, and customer relationship management. This role reports to the Senior Director, Professional Services (Americas) and partners closely with Customer Success, Sales, and Product on pre-sales engagements, handover protocols, and continuous improvement of the Emburse implementation methodology. **This is a hybrid role (must be willing to be in our Dallas, TX office 3 days a week) and a minimum of 15% travel is required**