Fraud Investigations Specialist

About us GoCardless is a global bank payment company. Over 100,000 businesses , from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. GoCardless processes US$130bn+ of payments annually, across 30+ countries ; helping customers collect and send both recurring and one-off payments , without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks , we help our customers make faster, more informed decisions. We are headquartered in the UK with offices in London and Leeds , and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States. At GoCardless, we're all about supporting you ! We’re committed to making our hiring process inclusive and accessible . If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply! The role The Fraud Risk Management team ensures that GoCardless adopts, implements and maintains innovative and appropriate controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care. As a Fraud Investigation Specialist you’ll be working as part of a small, close-knit team, conducting fraud investigations, with the aim of protecting GoCardless from fraud, financial and reputational risk. On a daily basis you will: Monitor the risk alert queue and identify high risk behaviour within the business portfolio Conduct fraud investigations within service level agreements to reduce potential revenue losses Attain a thorough understanding of GoCardless’ product, policies and processes Lead on customer-facing correspondence and work with various teams across the business to ensure we provide a seamless merchant experience What excites you The opportunity to work in a high performing team and make important daily decisions that can make an impact on GoCardless’s future success Having the opportunity to learn more about data and how to use it to make informative decisions across the business Working in a global fraud team where you can share experiences and learn from other team members who come from a variety of industries What excites us You have some experience in a fraud investigations role or similar and are looking for your next challenge You use logic and reasoning to separate legitimate behaviour from suspected illicit activity You understand the implications of new information for both current and future problem-solving and decision-making You use your written English skills to strike the right tone with internal and external stakeholders. You’re driven by initiative, and understand the impact of every decision you make on our merchants Results-focused: You can prioritise, organise, and show initiative and willing to get the job done We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply. Base salary range: €1,867 - €2,800 (gross). Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€1,867 - €2,333) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work. (some of) The good stuff Wellbeing - stay healthy with dedicated support and medical cover Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period Adaptive Working - allows you to work flexibly, around your lifestyle Equity - all permanently employed GCs