Principal AI Product Engineer

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you. As we continue to grow, we're looking for a Principal AI Product Engineer to be a foundational hire on our new AI Operations team. This is an internal-facing role: your job is to build the infrastructure and tools that let every Hi Marley department work together like a beautiful orchestra. That means understanding how data flows through the company and exposing it at the right level for the right audience; designing our internal knowledge systems, the surfaces by which we make decisions, and the patterns by which teams build and design agents; and making the call — over and over — about what should be centralized and what should live with the team. You'll work alongside a Builder — Technical Infrastructure counterpart who owns the deeper technology spine. Together, you're a small team with a very large scope. The shape of this person is rare: design taste paired with the ability to ship. You live in Claude Code, Codex, and Cursor — you don't just produce mocks, you build the thing. There's a strong product lean to this role too: you'll be taking a steady stream of signals and requests from across Hi Marley, learning how to prioritize, and managing a portfolio of small, well-shaped internal products at once. If that's you, and you want to set the bar for what great internal experience looks like at a modern insurance company, this is the role for you. Te amwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 2-3 days each week. What You'll Do: Build the internal operating fabric of Hi Marley : Design and ship the tools every department uses — internal knowledge systems, decision-making surfaces, dashboards, catalogs, agent-builder UIs. The thing you build is what turns Hi Marley into an orchestra rather than a set of soloists. Get the data layer right : Understand how data flows across the company — what lives where, what should be centralized, what should stay with the team — and design experiences that expose the right slice to the right audience. Design how we build and ship internal agents : Create the surfaces and patterns by which Hi Marley teams compose, register, and trust the agents they author. Discoverable, governable, well-crafted. Run a portfolio of small internal products : Take in requests from across the company, prioritize by leverage, sequence the work, and ship. This isn't one big roadmap; it's many small ones, held together with taste. Hold the centralized-vs-decentralized balance : One of the harder calls in this role is when a capability belongs to the platform vs. when it belongs to a team. You'll make those calls in collaboration with engineering and ops leadership. Partner with the Builder — Technical Infrastructure : They own the platform spine; you own the experience layer on top. You'll be merging each other's PRs. Use the tools : You live in Claude Code, Codex, and Cursor (or the next thing if it's better when you read this). You ship at the velocity of a small team because your craft is shaped by agentic coding. What We're Looking For: Hybrid design + engineering chops : You have strong design instincts and you ship production code. You sketch, code, and merge your own PRs — no handoff. Modern frontend stack : Strong with React, Next.js, TypeScript, Tailwind, shadcn/ui (or equivalent). Comfortable touching the backend when the boundary is unclear. Lives in agentic coding tools : Claude Code, Codex, Cursor — these are your default environment. You don't just