Salesforce Administrator

Why Join HYCU? HYCU is the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry. By bringing true SaaS-based data backup and recovery to on-premises, cloud-native, and SaaS IT environments, the company provides unrivaled data protection, migration, disaster recovery, and ransomware protection to thousands of companies worldwide. The company's award-winning R-Cloud platform eliminates complexity, risk, and the high cost of legacy-based solutions, providing data protection simplicity to make it the #1 SaaS Data Protection platform. With an industry leading NPS score of 91, HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at www.hycu.com. Overview As a Salesforce Admin at HYCU, you will be part of our global GTM Operations team and take ownership of the platforms that help our people work smarter. Beyond day-to-day Salesforce administration, you will act as a strategic partner to the business — solving critical operational challenges, managing cross-functional data workflows, and serving as a go-to expert for emerging process needs. You will bring hands-on experience with AI tools and a genuine curiosity for how AI can enhance Salesforce environments — whether through intelligent automation, predictive insights, or AI-native features — to continuously improve how HYCU operates. Location : Belgrade, Serbia (Hybrid ) Working hours : Preferred 13:00-21:00 CET (some 7am-3pm ET US Time Zone Coverage) with some flexibility What You’ll Do: Own and manage all go to market systems (SFDC, Salesloft , ZoomInfo, Dealhub , Clari). All aspects of user and license management including new user set up/deactivation, roles, profiles, permissions, public groups, sharing rules Manage S alesforce configuration changes, including but not limited to data architecture, workflows and process automation, process builder, flow, assignment rules, approval processes, custom object/field creation, validations, page layouts, record types, dynamic layouts, dashboards/reports Support teams with standardized dashboards/reports requests. Sandbox environment management Identify and gather requirements, translating into best practice/scalable solutions with a focus on exceptional user experience Own the communication of any platform changes to end users and stakeholders Maintain accurate and up-to-date deal staging in Salesforce (SFDC) Work on AI automation in SFDC system Provide support to end users, including training, troubleshooting, and resolving issues Working with other teams to integrate Salesforce with other teams and applications Maintain documentation of Salesforce processes and procedures Manage overall data quality/hygiene and ongoing processes to support data quality Execute ongoing processes and system improvement, always seeking to improve upon the current state What We’re Looking For: At least 2+ years of experience with Salesforce configuration and administration Salesforce Admin certifications (ADM201) or in process Experience with Salesforce development, including APEX and Visualforce, is a plus Experience in using AI to automate Salesforce processes is a plus Experience with other sales tools is a plus i.e., HubSpot, Salesloft , ZoomInfo, Dealhub , Clari etc . Excellent analytical and troubleshooting skills Ability to work independently and as a part of a team & s trong communicator Attributes of a Successful HYCUer in this role: Self-starter and strategic thinker who thinks outside the box Take s responsibility and ownership for driving successful outcomes. You’re results-driven with a winning attitude Team player! You have excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties Hands-on and builders' mentality with an entrepreneurial mindset and intrinsic motivation Obsessed with being customer-focused – We know our customers and are advocates for their voice and point of view across HYCU Intellectual curiosity, a