Director, IT Services

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are As Director of Information Technology at Justworks, you will own the vision, execution, and continuous improvement of enterprise IT services. You’ll lead teams responsible for end-user support, corporate network and collaboration platforms, endpoint and asset management, and AV - ensuring Justworkers have seamless, secure access to the tools they need to do their best work. Reporting directly to the VP of Digital Security and IT Services, you operate as a trusted partner in strengthening Justworks’ security posture through sound IT architecture, disciplined operations, and thoughtful governance. Through close partnership with our Engineering, Product, Revenue, Operations, and Corporate divisions, you’ll shape an IT organization that can scale with business, enable innovations, and stay grounded in Justworks’ values. You are a strategic, people-first technology leader who blends deep expertise in enterprise IT with a strong sense of operational discipline and empathy for the employee experience. Equally comfortable setting long-term strategy and rolling up your sleeves to solve complex operational challenges, you bring a pragmatic, data-driven approach to IT leadership with a strong security mindset. You’ve partnered closely with security leaders to embed secure-by-design practices into identity, access, endpoint management, and service delivery. You know how to balance innovation with risk - ensuring systems are resilient, compliant, and intuitive for employees. You balance long-term strategy with short-term solutions and have a proactive approach to all IT services. You focus on solving business problems with stakeholders and leveraging advanced technology to empower employees and enable the business. This is a high-impact leadership role where your decisions will directly influence employee productivity, security posture, and operational excellence across the company. What You Will Work On IT Strategy, Vision, and Business Partnership Partner with senior leadership to define the IT vision, strategy, and lead execution to improve IT maturity and service reliability. Serve as a trusted partner to Engineering, Revenue Operations, People Operations, and other functions, enabling business growth through scalable and reliable technology. Partner with the People team, Security team, and other stakeholders to promote and support responsible AI adoption across the organization. Lead enterprise-wide initiatives such as office build-outs, tooling standardization, and other technology integrations. IT Organization Leadership and Team Development Lead and develop IT teams across IT Support, Enterprise Systems, and Network & A/V, establishing clear goals, performance expectations, and career development paths for IT team members. Champion documentation, knowledge sharing, and a culture of continuous improvement across IT operations. Service Delivery, User Experience, and Operational Excellence Establish and mature IT practices for software management and governance, user experience and enablement, incident and problem management, and mitigation of operational risk while providing highly available and u