Senior Customer Success Revenue Operations Manager

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website https://www.magicschool.ai and connect with our passionate community on our Wall of Love https://love.magicschool.ai/all. Senior CS Operations Manager ROLE DESCRIPTION We're looking for a Senior Customer Success Operations Manager who can own and scale the analytical, planning, and systems infrastructure that our CS organization runs on - and who drives measurable improvements in retention visibility, leadership decision-making, and cross-functional execution. You will be the analytical backbone of our CS team: a person leaders turn to when they need a number explained, a planning cycle run, or a program landed. RESPONSIBILITIES In this role, you will be responsible for driving towards the following outcomes: - Reliable, Scalable CS Systems: Own and administer our CS tech stack, including Salesforce CRM, ensuring data integrity, workflow automation, and tool adoption so that CS teams spend less time on manual work and more time with customers. - Renewal & Partner Program Infrastructure: Own the design and execution of complex, cross-functional systems projects - including our self-serve renewal platform for digital partners - balancing technical requirements (Salesforce integration, API logic, contract automation) with the strategic judgment to push back when a proposed approach isn't right for the customer experience. - Data Visibility That Drives Decisions: Build and maintain reporting infrastructure that gives CS leaders real-time visibility into retention, expansion, and team performance - then analyze that data to drive operational decisions like hiring and quota-setting. - Leading Cross-Functional Programs That Land: Define and manage programs spanning CS, Sales, Product, and Support, driving alignment and accountability so that company-wide initiatives translate into clear action for the CS org. QUALIFICATIONS/COMPETENCIES/SKILLS To be successful in this role, you'll bring the following skills and competencies: - Salesforce & CRM Administration: Deep hands-on experience building and maintaining workflows, custom objects, and automations in Salesforce — ideally with an admin certification. - Data Analysis & Reporting: Proficiency in SQL and/or BI tools (e.g., Looker, Tableau, Sigma) to build reliable reporting and translate raw data into clear, actionable insights. - Operational Planning: Experience owning planning cycles — capacity modeling, headcount, OKRs — with a structured, data-driven approach that creates clarity and alignment. - Project & Program Management: Ability to manage complex, cross-functional projects across CS, Sales, Product, Support, and external partners - navigating competing priorities and organizational dynamics to drive clear accountability and follow-through. - Cross-Functional Influence: You earn trust across teams — CS, Sales, Product, Support, and external partners — and can align stakeholders around a shared plan without relying on authority. Critically, you're comfortable pushing back on decisions that aren't right for customers, even when the pressure to go along is coming from above. - Structured Communication: You translate operational complexity into clear, concise narratives for both IC and executive audiences, written and verbal. - Autonomous Execution: You drive projects forward with minimal direction, proactively identify what needs to be done, and follow through reliably. EXPERIENCE Required: - 3 - 5 years of experience in Customer Success Operations, Revenue Operations, or a related field at a SaaS company. - Proven track record of owning and improving CRM systems, with demonstrated impact on data quality, workflow efficiency, or team adoption. - Proven track record