Customer Marketing Apprentice

About Mirakl: Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways. For more information, visit www.mirakl.com . Mirakl in Numbers: 🗓️ Founded in 2012 | Member of French Tech Next40 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo Our Values: Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique. Our 5 values guide how we collaborate: 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success 🏆 Get Things Done: We prioritize action and efficiency for impactful results 🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture 🤝 Satisfy & Empower Clients: We're committed to our clients' success The Team You'll Join You'll be part of our EMEA Customer Marketing team led by Julie, Director Marketing. The team consists of marketers working together to drive global awareness of the Mirakl brand and fuel customer base growth — through great stories told by strong advocates. The team operates across three dimensions: Advocacy (marketing with customers), Community (driving adoption and retention), and Demand Generation (supporting upsells and account expansion). Customers are the North Star at the centre of everything we do. AI and agentic workflows are core to how we operate — Dust agents, LLMs, and automation are part of our daily toolkit. Your Impact Drive customer marketing and demand campaigns : support the execution of upsell and cross-sell campaigns in collaboration with Account Managers and the digital marketing team — shaping audiences, messaging, and content, then tracking results and reporting insights back to Customer Success and Marketing stakeholders Own customer communications : contribute to monthly newsletters, product trend updates, and feature release emails, segmented by audience and region, leveraging AI for content optimisation and segmentation logic Bring our customer community to life : support the planning and operational delivery of global webinars, regional EMEA events, and play a key role in executing Mirakl's Summit World Tour across Europe Power advocacy and sales enablement : organise and validate customer content (logos, dossiers, case studies), source compelling new customer stories through PR, videos, and case studies — and keep our customer knowledge base structured and searchable using AI agents Champion AI-powered ways of working : use AI tools daily (Dust, LLMs, automation platforms) to streamline reporting, content drafting, translations, and research — test new tools, share learnings with the team, and help build reusable Dust agents for Customer Marketing What You'll Bring to the Role Experience: Currently enrolled in a Marketing Master's programme, seeking a 1-year apprenticeship starting September 2026 A first experience in marketing, communications, or events is a strong plus Demonstrated ability to manage a project or event end-to-end, with attention to process and detail Comfortable working with campaign performanc...