Desktop Support Engineer

Are you passionate about creating a smooth and secure tech experience for your colleagues? We're looking for an IT Support Engineer to join our growing team in Cluj-Napoca. You’ll play a key role in shaping how our global teams interact with technology—delivering smart, reliable solutions and first-class support. In this role, you’ll balance hands-on technical support with infrastructure improvement projects. You'll also be a core part of onboarding, offboarding, and daily troubleshooting for 500+ users worldwide — while helping maintain and improve our internal tools and systems. What you’ll be doing Provide 1st and 2nd line IT support to our global team, focusing on excellent customer service and clear communication. Manage incidents and service requests within SLAs using our ITSM tool. Support IT hardware and endpoint lifecycle management (Mac, Windows, Ubuntu). Assist in improving and maintaining our IT tool stack, including Google Workspace, Atlassian (Jira & Confluence), Slack, JAMF/Mosyle, and Okta. Deliver seamless IT onboarding/offboarding experiences for new joiners, movers, and leavers. Document support processes and contribute to our internal knowledge base (Confluence). Act as a local subject matter expert, especially for system issues raised by our software engineering teams. Champion IT best practices across the business and support security posture improvements. About you: 2+ years’ experience in a similar role. Comfortable working in a scale-up or fast-paced environment. Hands-on experience with with at least one operating system (Mac, Windows, Ubuntu/Linux). Strong troubleshooting skills, with a proactive and resourceful approach to solving issues. Familiar with ITSM tools and service desk workflows. Confident communicator with strong interpersonal skills—able to support colleagues across all levels and time zones. Attention to detail and a customer-first mindset. Experience documenting processes and procedures clearly and accessibly. Nice to have: Familiarity with tools like Google Workspace, Slack, Jira Service Management, and HR platforms like HiBob. Experience supporting remote/hybrid environments. Awareness of information security principles and secure service delivery practices. What’s in it for you? Competitive salary aligned to your skills and experience Equity as we want you to have a part of what we are building Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships You will also get an annual budget of 1215 RON to kit out your home office Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve Annual learning budget of 10,450 RON (prorated based on start date) to drive your performance and career development Meal Vouchers 45 RON/ Day Access to an Employee Assistance Programme (Atlas) Medical Insurance 7Card Subscription (upon request) The base salary range for this role is 96,000-120,000 RON + bonus, equity and benefits. The actual pay may vary based on factors such as location, experience, and skill About us: Our mission is to empower every business to eliminate financial crime. By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust. More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff. ComplyAdvantage is headquartered