Closing Specialist

Don’t meet every requirement? Apply anyway! Studies show that women or people of colour are less likely to apply for jobs unless they meet every requirement. If you think you’re slightly underqualified, don't be discouraged to apply. You can help make Crowdcube become a better place. As an Equal Opportunity Employer we are committed to building a diverse team that feels valued. We do not discriminate based on race, colour, national origin, sexual orientation, gender, age, religion, mental or physical disability, or any way you represent yourself. We strongly believe diversity makes for more successful teams and it's essential for success. Who we are: As a leading European retail investment marketplace, Crowdcube raises finance for Europe's hottest high-growth businesses by giving investors the opportunity to back businesses they believe in. Crowdcube was inspired by an unshakable belief in entrepreneurs that dream big, push at the edges and want to make a difference. Our mission is to democratise investment, helping to fuel the next generation of business who want to leave a mark on the world. Since founding in 2011, our investor community of 1.7m+ has helped to raise more than £1.4 billion for over 1,300 mission-driven businesses across Europe, such as ZOE, Nothing, Qonto, Finary, Revolut, Cowboy, Monzo, Heura, Brewdog, Grind, Chip & what3words. Job Outline: We are looking for a Closing Specialist to join our Closing Team. This is a diverse role and we are looking for someone who is passionate about providing the best experience and will drive to ensure such experience; who is interested in working in the start-up industry and with investors. This role will be based in our Exeter office. Day to day you will: Being the first point of contact for investors and companies in the EU and UK to support and resolve their queries in-line with our SLAs. Work with other departments to get the information you need to support and resolve investor and company queries. Participate in meetings to keep up to date with other departments and funded companies' actions. Handling investor complaints in the first instance, and escalating as per procedure. Send investor updates via our CRM system. Assist investors regarding their payments. Assist investors regarding their AML checks when needed. Management of the completion process and client relationships for European and UK companies. Raising invoices Preparing & submitting tax relief applications Preparing and submitting compliance packs Arranging & paying out large sums of money to companies Updating companies with regards to Anti-Money Laundering checks and payment collection (working closely with the Finance and AML Teams) Working closely with the legal team in order to finalise the completion of the round In addition, support the Head of Closing to continuously improve the customer experience, this includes (but not limited to): Being proactive and raising areas of improvement. Raise product issues and work with our Engineering Team in resolving in a timely manner. developing processes (with and without Product support) for improving the efficiency of dealing with company completions. working with the Product team to improve the experience for companies completing rounds, including improvements to the portfolio and other new product offerings improving company content, FAQs and communications. Ideally you will have: Excellent written and verbal communication skills in English are essential. Fluency in French and/or Spanish is an advantage but not essential. Previous experience in a customer related role. Excellent customer service skills. Meticulous attention to detail. Extremely organised with the ability to prioritise your own workload and manage your own time effectively. Adaptability in the face of changing and short-notice deadlines. Proven knowledge of MS Office and Google Apps for work. Knowledge of a CX system such as Zendesk or Intercomm, in particular use of AI capabilities is an ad