IT Specialist

About GitGuardian GitGuardian is the code security platform for the DevOps generation, protecting organizations from secrets sprawl and Non-Human Identity (NHI) security risks. Since 2017, we've grown from a startup to a post-Series B scale-up ($56M raised) with 150 employees across 20+ countries, serving 600,000+ developers worldwide—including 70%+ of Fortune 500 companies. We're the #1 app on GitHub Marketplace, backed by GitHub co-founder Scott Chacon, Docker co-founder Solomon Hykes, and top-tier VC firms. We've achieved SOC 2 Type II certification and maintain a culture of transparency, autonomy, and knowledge sharing that earned us a 4.5/5 Glassdoor rating. About your team and your mission You'll join our 4-person Security & IT team, working closely with Office Management and collaborating across all departments. As a cybersecurity scale-up handling sensitive secrets for Fortune 500 companies, our IT operations are a trust multiplier —every access control, device policy, and automation we build reinforces the security posture we promise our customers. With GitGuardian growth expected in the next 18 months, your work will directly enable that scale while maintaining our SOC 2 certification and zero-trust principles. This is closer to IT Engineering than classic IT support: you're building the secure, frictionless foundation that lets engineers ship faster, sales teams work globally, and the company expand without operational chaos. Your main responsibilities will be: 60% of your time — Proactive improvements and automation Automate onboarding/offboarding workflows using N8N, Okta, Google Workspace, and custom scripts Improve our hardware inventory system and asset tracking processes Design and deploy IT security controls aligned with SOC 2 compliance Build self-service tools and documentation to reduce repetitive support tickets Optimize device management policies across Mac and Linux fleets using Kandji MDM 40% of your time — Operational support Respond to IT support requests Manage access requests following least-privilege principles Handle laptop ordering, delivery tracking, and device configuration Procure and manage accessories (headsets, peripherals, etc.) Troubleshoot hardware, software, and account issues for team members globally Tech & tools you'll touch Identity & Access: Okta (SSO, SCIM provisioning) Google Workspace (email, Drive, admin console) 1Password (company password vault) Device Management: Kandji (Mac MDM platform) FleetDM (Linux MDM platform) Apple Business Manager (automated enrollment) Google Sheets (hardware inventory tracking) Automation & Infrastructure: Terraform & Ansible (Infrastructure as Code) GitLab CI & GitHub Actions (automation pipelines) n8n (workflow automation) Ticketing & Collaboration: Linear Slack (primary communication, support channels) Notion (documentation, runbooks, processes) Security & Compliance: Vanta (SOC 2 compliance automation) Crowdstrike (EDR/endpoint protection) Tailscale (VPN infrastructure) Procurement & Finance: Spendesk (corporate spend management, invoice processing) Apple eCommerce & Dell Premier (hardware vendors) What makes you a great fit If you think you match at least 70% of these criteria, please apply! Here's what we consider essential for success in this role: Fluent English (written and spoken)—our team spans 20+ countries 2-4 years of professional IT engineering, systems administration, or advanced IT operations experience—not only ticket-based support Comfortable with Mac and Linux environments —you've managed devices, deployed policies, troubleshot OS issues, or supported end users on both platforms Automation and builder mindset —you naturally ask "How can I prevent this ticket from happening again?" and have built scripts, workflows, or internal tooling to make IT operations scale Security-aware approach —you understand the "why" behind access controls, encryption, and least-privilege principles Clear communicator with empathy —you translate tec